Springhill Suites by Marriott Syracuse Carrier Circle

Good

Staff was very helpful

Exceptional

Very Clean , Comfortable! Will be Back Again! N/A

Exceptional

Everything was great

Really nice sized room, good breakfast and even on an incredibly busy weekend the staff was very nice and welcoming.

Rooms were large beds comfy. Good breakfast

Pleasant

Super friendly staff Liked everything

Bed sheets did not fit the beds in our double Queen room and one of the beds had dried food that was maybe trapped in the wash but disgusting when I pulled the blanket back to get in bed. I did not like the crowded breakfast area and was not able to get any breakfast.

The room was good size and the walk in shower was perfect with easy entry. Bed was soft but pillows where a bit to soft. TV was a decent size. Clean room over all. The breakfast was lousy. Oat meal was way too watery,the sausage was very thin and had no flavor and the warmer had water in it thus making them tasteless. I had to pay for free wi fi and that was just out right wrong as they advertised FREE WI FI which I took to mean it was free and they lied about it. Staff for most part on days was ok and night staff was indifferent to the guests. Would not recommend this hotel to anyone because of these stated facts. Needs a lot of improvements over all.

Sheets were dirty. Room was booked for 5 people. There wasn’t enough bedding or towels for the entire party. There were no towels available at the pool, or in the gym. Gym equipment was broken or in poor condition.

The room was very clean. We were in town for bowling state championships. We were greeted with a smile,bottled water and all our needs were met. Thank you to the staff. Great place to stay.

She assured me it would be taken care of while I was out for the day. As predicted, it wasn’t. And no email, text, or phone call apologizing or offering to move me to another room, either. I was left to find that nothing had been done after getting back to my room later that night.

Yes

Close to airport Room was very clean , bed very comfortable Facility was very clean considering the recent snow storm. Nothing

Room was very clean , bed very comfortable Facility was very clean considering the recent snow storm. Nothing

I liked the location, cleanliness and friendly staff. The price

Room was clean, staff were helpful, and even though there was a water main break they were gracious and allowed our kids to swim in the pool. The bed was comfy too!