Embassy Suites by Hilton Flagstaff

Pool was out of service for the season - still under repairs

Probably is old and is in need of updating! Uncomfortable beds, ratty curtains, stained carpets and furniture! Just kinda gross! Would not stay again! Did not use the breakfast!

When we arrived they had printed out and affixed to each room key that both the “pool and hot tub were closed to the season.” Seasonally closed but not updated virtually when booking (selling)? Add issues - asked to confirm my Hilton honors were confirmed, and the staff chose not to look because I booked through another site that wasn’t the direct hotels. Issues with upkeep begin at the door - the overhang into the main lobby is literally crumbling- check the construction tape. I appreciate the Hilton product and this isn’t it.

The property was fine, but there were holes in the walls and the drapes wouldn't stay closed! Some drawers wouldn't open at all and the bath wash was empty. We had no bath mat. We told the front desk about this, and she was polite but busy.

Very Clean and cool room.

The location and the staff The carpet in the room was very dirty and sticky. It needs to be professionally cleaned. There were stains all over the place. It smelt a bit like smoke. The phones in the room didn’t work. There was no way to connect with room service.

Run down

We booked our room through Expedia and specifically chose this property based on a search for a pool/hot tub and breakfast included. We checked in to our room and it was serviceable but had not been deep cleaned in some time— the sofa was badly stained, large cigar sized burn holes on the carpets and what appeared to be blood spatters on the wallpaper above the bathroom sink. We went to the pool with our children only to see a sign that the pool was closed for the Season— Summer in AZ?! The pool closure is not listed on the Expedia site or the Hilton site. The front desk blamed Expedia for the omission and Expedia blamed the hotel for the omission. We had to explain to our kids that there would be no swimming and they were obviously disappointed. We were not offered any compensation for this by Expedia or hotel staff. Also the breakfast bar is terribly understaffed and omelets were served soggy, scrambled eggs were in a pool of water and they ran out of waffle mix both days. Neither the bar nor the breakfast fountain had Diet Coke either day we stayed. Overall overpriced and a dingy property. I’m not pleased with Expedia or Embassy Suites and won’t be doing future business with either company based on this stay.

Very outdated and not well maintained….. Needs A SERIOUS Remodel! The Hilton Brand is definitely tarnished.

Very nice property

The location and the staff. Dated, dirty, lumpy beds and pillows. LOUD air conditioning that vibrated the entire room.

Good

I will never stay in Flagstaff, Arizona ever again.

The staff were all great. However the hotel is very old, and needs new furnishings, carpets, beds, etc. Felt like it was from the 70's

breakfast had a lot of selections and the 2 room option was nice

Breakfast good Room dirty vents and loose shower control

DO NOT STAY HERE! I was so excited to find an Embassy Suites as my family loves staying at them. I would have felt more comfortable staying in my car. This hotel is run down, dirty, and I only encountered 1 staff member that was nice and helpful. We had to move to a different room due to the fridge and phones not working. The new room had a headband from the previous guest on the floor, blood stains on the towels, loose tiles in the bathroom the cut my child, lights didn't all work, missing grout, a broken bathroom faucet I had to fix, a missing TV remote, and at least a 1/4 inch of dust on everything! Not to mention extremely outdated! The pool wasn't open, the manager reception was pitiful, and breakfast was a joke! Stay anywhere else but here! This may have ruined me forever on Embassy Suites!

Staff at the front desk and at dinner were nice and helpful. Rooms need more power outlets and the AC did not cool the room down. Good location but the hotel itself did not live up to what we expect from an Embassy Suites.

Good breakfast. Room was okay and Beds were not done for new check in.

The room was dirty, under the bed was trash and a burn mark from what I think was a cigarette. There was a stain on the couch that was large and gross, mold all on the side and roof of the bathroom and there was a hair on the bed. Apparently there were kids/ people above us that were in some kind of running race because the thumping was LOUD all night . We did call the front desk but they said there wasn’t anything they could do. Our room was hot as well and maybe they haven’t kicked the AC back on for the summer but I was so hot at night . The pool was out of season in MAY, so we had nothing to do when it was 95 outside all day. All in all it was a bust and we checked out a day early after my son’s tournament and I chose to bite the bullet and drive 5 hours home rather than stay another night miserable.