Courtyard by Marriott Richmond North

Property is becoming run down, and not cleaned or maintained well. I stayed in two different rooms over eight days, and visited friends in other rooms. In the first room there was mold in the refrigerator and around the shower. In the second room the shower curtain was mildewed, there was mold around the shower base, and a cockroach on my fourth day. On three separate occasions the cleaning staff didn’t pull the door shut all the way so the door was left open most of the day. The area around the hotel had many good restaurants but no crosswalks or sidewalks despite busy multi lane streets, making is difficult for kids or people who can’t move quickly to get to many of the stores and restaurants.

A mattress topper would be helpful for sleeping comfort on the pull out bed.

You should at least have coffee in the lobby for guest

When we arrived we were told there would be no water from 11pm-3am due to a water main issue. We were given 2 water bottles and told to shower before 11pm if we so desired. It was well after 10pm when we arrived. Our room was 75 degrees and very stuffy. AC was not working. We were changed to another room with AC. We were exhausted and needed sleep due to an early departure (5am). Would have loved a cup of coffee but the coffee maker was DISGUSTING. It had floating debris in the water tank and looked like it hadn't been cleaner, maybe ever. The rooms are definitely dated. Did not shower, nor use any amenities. Very surprising for this hotel chain. Would not stay here again.

Clean room

Just spent one night in my travels and found everything satisfactory

Bad

Clean and comfortable beds All good

Overall good stay. Lots of restaurants all around the facility with in 0.30 to 4. 0 miles and more if you like to explore further out.

I love the size of the room for a family of four. It was very clean and the location was awesome. It was around everything in a short distance including the facility, where our basketball tournament was, we literally could walk there N/A

Great stay. Would stay again.

Staff was helpful, room was clean

Clean room😊

It was wondeful

Upon check in the clerk explained NOTHING about the property. No breakfast can be ordered at X time, pool is this way, nothing. My room was on the first floor, not even on carpet. My room was in the ballroom/ meeting hall. As a single woman traveling alone being on the 1st floor also meant that for safety reasons I couldn’t leave the curtains open with my room window being at the parking lot. So I felt like I was in a closet! You could not see the full tv from the bed even with it being on a swivel mount. I was wondering why the staff was so terrible, even upon check out there was no inquiry about my stay. I realized upon leaving that this courtyard used to be a residence inn. I guess they left the staff and renovated the rooms because it was subpar. I won’t stay at this location again.

Probably the worst experience and way overpriced They didn’t fulfill any of our requests. We had to ask for special service because they didn’t have everything we asked for.

Con- Indoor pool was unheated and chilly. Whirlpool not operational although hot. Operating button missing, emergency button appears broken off and lack of use has the water looking less than inviting. The daily water checklists on the wall for sanitation levels was not clear if ever updated or measured daily. I didnt risk getting in.

Exceptional

nice stay

Nice place to stay. Close to shopping and dining areas.