SpringHill Suites by Marriott Richmond North/Glen Allen

Was the worst place ever. Had a room reserved. Got there and they gave my room away. And charged the same thing. Never gave me a discount or anything. Worst place.

Location Cleanliness

Exceptional

Location and staff Room smelled funny, bedsheets had stains, there was ants found in our bed and bathroom, trundle bed did not have a mattress, pool was cloudy, exercise room did not provide cleaning wipes.

We booked a Handicapped room. It wasn't very well set up for a handicapped person in a wheelchair. As were most of the hotel rooms on this trip, this room was for a person whose 'handicap' was, perhaps, that s/he had to use a cane. Compare that to an amputee in a wheelchair. I asked when making the reservation that the ottoman be moved; it wasn't and it caused a problem. Getting the wheelchair between the bed and the TV table was another problem. It seems that what hotels think solves handicap issues is a bunch of grab bars, all positioned horizontally. Vertical bars help people stand up from the toilet or shower seat - if there is one. So....staying in that room was difficult and annoying. Being handicapped has many definitions, from using just a cane to being an amputee in a wheelchair to being blind, not having one hand or the other, etc. I think hotels can do MUCH better to accommodate handicapped people if they only c a r e d .

All except there breakfast. The food is lame they cooked to much pork. None

The room and the facilities Breakfast are not so good,

Sleeping arrangement Room was small

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First room we were assigned was filthy (not vacuumed, sticky substances on both night tables, etc). Second room had a moldy and dirty washcloth hanging in the bathroom. We were there for 3 nights for a tournament. Trash was never emptied, never received fresh towels, nothing. Price was far too much for this type of service. Best thing about the hotel is its proximity to restaurants and Henrico Sports and Event Center.

The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Very good

Rooms where clean The pool area and patio area was not cleaned while we were there. Both areas needed to be swept badly . The pool area had stuff laying around that was there on first night and still there on our last night when we went to use pool. Had to ask for towels both times we used the pool

Very good

Checked in at 11pm and was placed in the wrong room which they did switch me into another room that same night only to find that the room had dead bugs around the bathroom mirror which I did take pictures of. Thus I originally booked that same night. When my son

Friendly staff clean rooms

Pleasant

Breakfast was horrible. The dogs in our room was the uncomfortable sofa I have ever had to sit on. Time to do some upgrading Marriott!

The pool area was not clean

Upon checking in our room’s toilet wouldn’t flush properly, it was not fixed that night. Also the TV was not connected and the fridge was not cold. Went back to the front desk and the friendly staff arranged a room trade. The new room had the issues corrected (except the fridge temp) but the shower doors wouldn’t stay shut, requiring one person to stand outside and hold the door shut while the other person showered. Not worth the price we paid for the hotel with the inattention to the maintenance matters (was told maintenance did not work on the weekends???). Also housekeeping only replaced the towels, did not touch the bed at all and the was only once during our five night stay. Will look for a different place on our next stop.