Quality Inn & Suites Golden - Denver West

Good place to stay as a one nighter in transit

Very helpful staff. Hotel interior and exterior well maintained. Clean , comfortable room. Large swimming pool and lounge area.

Absolutely gnarly! I question if it’s ever been cleaned

Staff members were all friendly and helpful. The room was very clean, and though the hallways are due for new carpeting, I saw the maid vacuuming the carpet edges so at least the old carpet seems cleaned well. Also saw a maid mopping the rooms floors, so that's good. The breakfast is a bit too basic (re: only serve eggs and turkey bacon, yuck, on weekends), but as the price is relatively reasonable, rooms are clean, and staff is pleasant, we'll likely stay there a third time.

Our room door had quite a space letting light in. Our bathroom had bugs on the floor, the tub and toilet were very stained. The stopper in the tub had bunches of hair and some gross chunky stuff. There was a hair pick stuck in the vent with hair in it. The tables and night stands were sticky and dirty along with the floors. Too top it off our bed had crumbs in it! I took that as the sheets were not changed. I checked for bed bugs and I didn’t find any, thankfully. After a very uncomfortable night we couldn’t get out of there fast enough. We wanted nothing to do with their breakfast. We were prepaid for another night but I told the lady at the front we wouldn’t be back and why. She said she would speak to the manager about a refund. I told her that wasn’t my point that we just wanted to leave. If people say this is a nice clean hotel they are clearly not telling the truth. Don’t be fooled by the nice pictures sorry but they aren’t accurate. 1 star for sure! One good thing is the restaurant next door Louis #2 is excellent for breakfast.

We didnt even stay. We checked and got to our rooms ans there were bed bugs, blood on walls, filthy floors, stained sheets. We immediately went back and turned our keys in and went elsewhere.

Facility definitely needs work, like new carpets and stuff because it's super stained and kinda dingy. Our room was relatively clean but not soundproof at allll. Breakfast was decent. Pretty close to Red Rocks which is great tho! And staff was friendly. Overall okay visit. Might stay again if it was a bit cheaper.

Very poor

Good staff!

Bath fixtures were worn and I had to tighten the showerhead to stop a major leak.

The rooms were ok, but there were stains on the bedding. The hallways were absolutely atrocious- stained and dirty. The pictures on the website are very deceiving; they should be updated so you know exactly what you are staying in...

Standard hotel, clean room, comfortable bed, some of the staff could improve. Several other issues were resolved immediately upon request.

Exceptional

Very dirty. The room hadn't been swept or mopped for who knows how long. The office man did not act suprised when we told him and showed him pictures. Windows on the inside were filthy and the microwave had dried food in it. The smell was not pleasant at all. Definitely DON'T recommend!! And Definitely don't go thru hotels.com!!!! Non-refundable $500.00 even though it was absolutely filthy!!!

Disappointing

Conveniently located by the hospital. Rooms were cheap , breakfast was good (nice way to start the day without having to worry about that stuff). Checking in and out was quick, efficient. No compliments. Would definitely stay there again

Negatives: the lobby does not look anything like the photos. The COVID glass partitions are still up. The hallway smelled musty and moldy. Maybe due to the pools users trekking wet. In the room, it was weird that all the pictures were upside down, the drawers were upside down, the shower fan pulled out, the toilet tank cover wrong size, missing light bulbs, and worst of all, the bed closest to the road had loose legs and shaked all night with every movement. Missing luggage racks and peep hole covers.

Overall, the stay was good. The hotel is outdated and it shows. Carpet in the hallways needs replacing. First impression seeing the carpet made me feel like the room itself was going to be in bad shape, too. Rooms were clean - however restroom vanities could be updated. Continental breakfast and coffee were excellent and staff was very helpful. I also liked that the hotel is close to the Federal LightRail Station.

This hotel is a collapsing, filthy, unsafe disaster where everything is broken, nothing is clean, no one cares, and staying here feels like a punishment for a crime you didn’t commit.

The property itself was okay. The front desk told us that the housekeepers came in daily to clean but they didn’t the whole time we were there- 4 days. We had to ask for clean towels every day and our room was never cleaned. The beds were uncomfortable and the shower leaked. The pool area was gross. Will not stay here again.