Sheraton Denver West Hotel

My stay was planned around a nearby concert which was cancelled the day before the performance. My room was non refundable, so I paid for a room that I never used.

Was how noisy the shower and water from neighboring rooms. Also, our room was not cleaned the next day and it was really hard because they only had two towels for two people, we were very tired to wait outside to have it cleaned so had to go with existing. The amenities seem to be getting less and less. No shower cap or necessary stuff for women. In general what I liked was free on site parking and reception staff.

Nice hotel. Stayed here for just one night and it was clean and quiet. Can’t complain. Would recommend. Easy access to interstate.

The rooms are a bit outdated but they had a sign up that said they were renovating. The staff is very helpful and friendly and the hotel is very cozy. Would recommend for a weekend stay!

Loved our stay, it was clean and quiet and staff was very helpful and professional!

Charged $21.95 for a continental breakfast. Ridiculous

Everyone & everything was great except for being misled about breakfast being included. Saying "amenities include" & having breakfast listed under that was not what happened. We went down to breakfast & were informed that only people who paid full price for the room could get their breakfast included. Rooms paid for at a discount meant meant each person would need to pay $21.99/person to eat breakfast. Misleading advertising & welcome email re: the breakfast.

I ended up having to drive 2 hours to be able to check her in and make an unplanned stay overnight because their rules are not clearly stated. No matter how nice a hotel, if they can’t clearly state their rules, and are unsympathetic to situations like this, they don’t deserve my business. I do NOT recommend this hotel and will not be using them again.

EXCELLENT

Make sure you check with the hotel what amenities are not available due to “full property” transformation. We were looking forward to enjoying the pool only to get informed the day before our check in that the pool was not available. A little too late for me to cancel (and get my full refund back) and book elsewhere. Bad timing on the management to schedule maintenance when a a major concert was going to happen a couple of minutes away, and that was one of the many reasons we booked with Sheraron Denver West. I do have to give kuddos to Christina, the Customer Service Manager at this location for helping me on an issue during my stay.

The lobby and bar were amazing. The rooms look like they had been partially updated. Bathroom was nice but needed new paint. Headboards were very scratched up. Some of the linens didn’t appear clean, but overall it was

Staff was very helpful

The property is slowly being upgraded, but the rooms we were given were in good condition just a little bit worn. We stayed there to attend a red rocks concert in the location was very convenient. The stuff was very friendly.

Stays here are always peaceful.

we got catfished. the pictures shown were NOT like what we saw in person. we had popcorn ceiling, chewed up pieces on my headboard, cold water, ac broken, wall was falling apart, 1916 carpet.

I stayed Friday through Sunday and check-in was easy and quick. The room was clean and spacious but the bed wasn't the most comfortable, probably because I prefer a more firm mattress. The bar staff was great and so was the front desk with the exception of one man. He seemed a bit rude when I asked him questions and I unfortunately cannot remember his name. Otherwise, everyone was great and even thoughIl I was told the hotel was under renovations, I never noticed any mess or noise.

Great stay. Very nice staff.

The first impression was actually great — the hotel lobby looked beautiful, smelled clean, and had a welcoming atmosphere. It gave the impression of a well-maintained and upscale hotel. However, things quickly changed after that. The parking situation was frustrating. The garage has large columns placed between spaces, which makes parking difficult and tight. For a hotel with 10 floors, there simply doesn’t seem to be enough parking available, especially during busy times. We stayed on the seventh floor, and the hallway appearance was disappointing. There were exposed pipes running through the ceiling, which made the area feel unfinished and poorly maintained. It definitely took away from the overall experience. Once inside the room, the first thing we noticed was the condition of the headboards. The peeling and damaged material made the room look worn out and neglected. I’ve stayed at other Sheraton hotels before and they’ve always felt clean, modern, and well cared for, so this was surprising. Unfortunately, the maintenance at this location seems to be lacking. We also decided not to try the breakfast because the overall appearance of the hotel after seeing the hallways and room did not make it appealing to us. Overall, the lobby creates a great first impression, but the condition of the hallways and rooms did not meet the standards I normally expect from a Sheraton property.

Water was leaking from underneath the shower door, but overall a great stay.

Great place to stay and be close to everything you want to do.