Hampton Inn & Suites Dallas-DFW Airport North-Grapevine

Clean, quiet, good staff & a good night's sleep. All I needed for the stay

Clean rooms, clean beds, no issues

The carpet in our room was wet with a big fan blowing in it. They charge you extra to park a car there even if you are paying for the room. The hotel advertises that they have a free airport shuttle but the hours are not convenient for flights in the morning or at night.

Shuttle service from airport was great, even when the drivers did not show up for work the hotel management already had a contract for Lyft drivers to be called and transport everyone to the airport.

Staff were very helpful. Amenities were excellent. Room was wonderful. Overall property maintenance could use some help. Otherwise, it was nearly a 5 out of 5 stay.

The staff was helpful and gave me service with a smile even though they were swamped with stranded passengers.

The staff were really accommodating and friendly. They called and made sure I got on the right shuttle and even helped me get into my room a little early. They were a great help!

This location was excellent for our flight the next day. The shuttle was so convenient and our driver dropped us off well within time for us to make our flight. And even gave us excellent directions to get to our gate with ease. Breakfast was good as we have come to expect from The Hampton.

Liked that there is a shuttle to the airport. Very satisfied.

My husband and I were guests at your hotel June 1st and were not pleased with the room. Hampton Inn Suites is our go to hotel because they are normally really nice and exemplify cleanliness. However, this hotel lacked what we are used to with Hampton Inn Suites. Below is a list of what we encountered and feel our stay did not live up to the Hilton brand. The nightstands that were nailed to the wall were uneven. One was further away from the bed than the other. The lamps that were on the nightstands were different They were not dusted and had not been wiped. The bathroom remodeling/ paint was not completed The toilet tissue holder & shampoo holder were poorly affixed to the wall. There was a hole behind the thermostat. The remote in the bedroom did not work The furniture was dated and chipped We did not want a room with an adjoining door or at the end on the hall. They said that was all they had available. We felt like we were in a motel, not a Hampton Inn Suites. We were not pleased at all and have photos. We sent an email to management with no response.

Rooms were ample. The beds were very comfortable. Kitchenette was adequate for our needs. Toilet room needs its own light switch, especially for late night visits. More electrical outlets needed in rooms, dressing area. Air conditioner was hard to regulate. Either it was too humid or too cold. Plus had to keep fan running all the time to drown out the road noise. Breakfast was great! Great assortment and variety every day. Staff was friendly and approachable. Did not use gym or pool. TV's in room were great. Streaming kept buffering on Pluto. Not a big deal. Watched another app. Couch was comfortable. Ottoman was a great addition. Linen was clean, only one top sheet was very worn you could see through. Others were fine. Our floor and location of room was quiet. Very pleased overall with our 5 night stay. Will consider this hotel again when we are in the area.

Location, staff was really nice. Pool wasn’t the greatest. It was indoors but freezing. Kids were there with no supervision. Kinda older. Elevators were older.

The room was cleaned and the staff was friendly. Excellent breakfast variety. However, the sink drain was not working properly.

Very good

Was very happy with our stay

I wasn’t aware of the parking charge and no one let me know.

Breakfast was delicious!!

Bad

15min away from where we had to be in the morning There was a roach that we had to kill roaming in the room I stayed in, not enough towels in our room initially. The check in staff lady was trying to overcharge me for the room and I had to show her my information on my phone and she was very rude how she treated us as the guest checking in. Please keep in mind that it was very late like 11 something at night and we were super tired from the drive!!!!!

The lovely lady at the front desk. The pool! My bed was comfy