Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

The courtyard space is very nice. It's large, has a variety of spaces to sit or eat or walk the dog. Lots of nice shade on a hot June day. The 1 bedroom suite is a nice size for 1 person, bathroom space is large. Staff is very friendly and responsive to any question. The hotel in general is showing it's age. out of date appliances - very noisy dishwasher.

Very poor

Very clean, nice rooms, friendly staff Everything was great

Rundown and a lot of things broken. And mosquitos in the rooms.

The mall is across the street

Clean, friendly staff Nothing

Location

Convenience and friendly staff

This hotel was horrible, room was not cleaned tubs were dirty and one a leaking faucet. The mattress was pea stained. The over worn and dirty appearance of the hotel hallway carpets were rip in places and turn back

The room phone did not work, making it even harder to contact staff. Our requests were never addressed. The refrigerator barely worked and made loud noises all night, making it difficult to sleep. The A/C unit was extremely noisy as well. The beds were very hard and uncomfortable, the sofa bed was terrible—you could feel all the springs, and the pillows were not comfortable at all. On top of that, the hot water was not hot enough. Overall, this stay was very disappointing, especially for a Hilton property. We expected much better service, comfort, and maintenance. Unfortunately, we would not stay here again.

The staff was exceptional and professional!!

Good

I found the hotel with a smart location: close to the airport, 20 min from Dallas, 25 from Forth Worth and next to a giant shopping center with several shops and attractions (Legoland, Bubble World, Peppa Pig, Acquarium, etc.). Breakfast was pleasant and satisfying. I found the staff very polite and attentive. The space in the bedroom is great, very large and comfortable. The most critical point for me: cleaning. Really very flawed. Filthy curtains (with even ugly stains), carpet with a lot of dirt (the half stained from walking on it), under the sofa had food from I don't know how long ago, crockery very poorly washed. Anyway, it doesn't match a Hilton hotel and nothing you expect when you spend days away from home. Besides, the fridge didn't freeze anything, it was super old and the button is temperature adjustment was at least and broken.

Location. Room cleaning was done only on three days during our 10 days’ stay.

My main complaint at this property is that i had to pay $12 to park my car in the parking lot. I was not aware that this property charged the parking fee so i was not happy when we were told we had to pay it. I have never had to pay an amount to park my car in a hotel parking lot where i was staying. This is a deterrent and i do not plan to stay at this property again. There are other hotels in the area that do not charge you to park your car in the parking lot where you are staying.

The room was super spacious and the hotel spotless. The staff were great to work with over our four day stay. They were friendly accommodating and helpful. Breakfast was consistently tasty and plentiful with a variety of choices. Checkout and check in was a breeze and the room itself was comfortable, clean and everything worked well. Hardest part was finding the location since the sign is easy to miss and the broken driveway was distracting. There was some construction but the windows were surprisingly helpful in keeping the noise out.

The staff was awesome and the pool and hot tub were perfect I enjoyed my stay

I enjoyed my stay

Exceptional

Disappointing