SpringHill Suites by Marriott Dallas DFW Airport N/Grapevine

Room was comfortable and clean. Bed was comfy. Pool is great but no bathroom in the pool area so have to walk down the hall. Hard with kids and not safe for other hotel guests who are walking down the hall with the wet floor

Staff was very friendly and helpful. Great amenities. Our room was very clean.

This hotel is great and they went above and beyond to make our stay great. The food was great and they provided ample portions.

Helpful staff

Staff was very kind. Very helpful and Informative

The water was very dirty in the whirlpool. The whole pool area needs new water and a point job. In our room there was water stains in the pictures on the walls.

What is the point of having an airport shuttle if you can’t leave your car, won’t stay again

None.

Great hotel alrhough you hear the airplanes.

This hotel was excellent! Our flight got cancelled and we needed overnight accommodations! The staff was amazing and the free 24 hr shuttle service to the airport was so helpful! Would stay there again if ever in the Dallas area!

I like the first four days that I had gotten there.The staff was great from friday over the weekend. Shout out to Kyra who is really great, as well as marquell. Pretty much all the staff that was there for the first few days were great. I was on the fourth floor in room 401. I like the fact that it was near the mall and a lot of other places to eat and some other hotels where I could go to a bar. What I didn't like was the last night of my stay.And my checkout process, or what I awoke to on wednesday, in room number four nineteen. I had booked a room an extra stay from tuesday to wednesday.May sixth. I was told by the general manager sunita that I couldn't stay in the same room.Because I was in a king bed, and I booked two double queen beds for my last reservation.Seriously, it's the exact same room.Except for the beds, why make a guest go through the hassle of switching rooms on the same floor just because of the beds come on, thats ridiculous. she is a rigid person from my observation of the way she spoke to her staff. The whole vibe changed when she was present. Yes, she's running a business, but she also needs to have a person side a compassionSomewhat, and not be such a stickler about every little thing, by the book.There is a certain aspect to keeping your guests happy and wanting them to come back. The room I was changed to number four nineteen was directly connected to a room where they were doing renovation.I was awoken at about eight o'clock in the morning to banging drilling hammering, probably even before eight, because I was laying in bed for a little bit trying to drown out all the noise before I called downstairs to the front desk at eight thirty. No guest, myself or otherwise should be put next to a room where they are going to be renovating it early in the morning, actually, they were renovating several rooms in that area.So clients or guests should not be placed next to them. When you're on vacation you want to relax You don't want to be woken up early in the morning by drilling, banging, sawing, hammering. Your general manager needs some people's skills and needs to be a warmer person. the other staff were great.

The staff was amazing. I graduated during our stay from out of town and they were hospitable and offered the type of service that you don't really find. My only question/concern was that the rate provided was $120/night through the third party and when I checked out, the 2nd and 3rd night were a different, much higher rate. I asked the staff and she said that after that first night, she isn't in control of what they are going to charge. Someone might want to look at that.

Great location, amenities and wonderful facilities.

Room was very clean, staff was very friendly and the breakfast was really good and gave a good assortment to choose from.

Great location and a wonderful stay Nothing

Breakfast is very good

Did not eat breakfast. Very clean premises. Courteous staff

Staff is great!!!! They have a shuttle to the Gaylord and airport which I found very useful. They are in the process of renovating...My room was clean and the bed comfortable.

The king suite was clean. Staff was friendly and welcoming. Breakfast was nice. The spinach quiche was good. My only issue was there was one TV that sat in between the bedroom and living room. You basically had to swivel it towards the room you are in. In turn, if you were watching it in the living room, all the light would shine into the bedroom. That might sound like it is not a problem, but it was to my wife and I. With that in mind, with the great rates and the quality of the facility, i would not hesitate to stay there again.

The hot breakfast was ok but could be better