Comfort Suites Hagerstown Southeast

The sheets were stained and had bugs. When letting the front desk know I was told there were not any other rooms available. I asked to get my money back and he said he did not know how to do a refund. I reported this to Expedia and will be asking for my money back. Not only was the bed sheets filthy but the walls in the hallway were not clean either. Management needs to be reviewed at this hotel. We ended up leaving and getting a room in a different hotel. BEWARE OF THIS HOTEL!!

The night clerk was very kind

Exceptional

Need more light in bathroom and Matt in tub it was. Slippery

Very good

Comfortable bed The pool was closed permanently, the beverage machine was out of order and the breakfast was disappointing

No receipt for the for the first time ever and I e stayed at tons of booking . Com hotels! I’m done with booking .com and comfort inn. Lousy horrible breakfast

Exceptional

There were storms in the area and the motel plus the whole block lost power. The young man working the guest checking did an excellent job taking care of everyone. He walked each person to their room and to unlock the doors.

Close to everything. Decent price. The bed was like an old sway back horse. To to retire this bed.

No hit eggs or bacon or sausage. Only fruit was orange Thought room had a closed up smell

The employees we spoke to were all nice. They have an amazing photographer. The rooms and building are run down. In major need of renovations. The bed clothing all had stains on them. I asked for a clean pillowcase because mine had something strange on it but the employee told me he had none. The carpets were stained and worn. No fan in the bathroom. The mattresses were not great. We had a couch with pullout. My kid put the cushions back on and slept that way. That mattress was just springs. No way anyone could sleep on it. The room smelled funny. They weren't dirty but they weren't clean. Breakfast time was not posted anywhere I saw but we were able to eat. Bagels, muffins, waffles, yogurt. No eggs or breakfast meat. It was fine just not what we expected. I felt safe in the area. No issues there.

Everything was amazing a great night

This said, the staff has always tried to help with things, been nice and as accommodating as they can. It’s just too far gone now and because of that attracting the wrong people and consequences.

Cleaning service every other day and the bed covers had stains and reused the entire time of our stay. Only one Washer and dryer in facility

Close to food and stores Cleaning service every other day and the bed covers had stains and reused the entire time of our stay. Only one Washer and dryer in facility

Very clean and the employees were all so nice. Both the lady that worked the receptionist desk in the afternoon and Yobani that worked in the evening were super hospitable and helpful. Nothing. It was great! Will definitely stay here again next time we’re in Hagerstown!

That said for two nights it was fine.

Courteous staff. Clean. Nice breakfast.

clean and tidy with comfortable bed.