Element by Marriott Arundel Mills BWI Airport

I enjoyed my stay. The staff was very kind and helpful.

Very friendly staff! The room was clean and quiet. No complaints

BEWARE!!! When I booked the room on Hotels.com it came across as a price drop, I booked the room at the last minute. When I checked in there was a 10.00 parking fee, although I'm sure it was disclosed in the small print and I didn't pay any attention to it. I stay in this area a lot and none of the other hotels in the vicinity charge a parking fee. Basically, they are going to drop the price but make it up on a parking fee. Other that that it is a decent hotel.

Nice

It was nice. Just not very clean

Convenient location, shuttle service is a plus. However, the room we stayed in was not very clean. Floors were sticky, carpet stained and pullout couch was filthy. I didn’t address it to the staff because we were only there for a couple of hours during the 2 night stay.

I experienced a 30 minute delay in the lobby awaiting check-in assistance. No one was at lobby. My attempts to call the front desk were unsuccessful, as no one answered my calls. Following this delay, a staff member appeared, offered no apology, proceeded with my check-in, and requested a $10 parking fee. I informed her that my online booking did not indicate this charge and specified "self-parking." Furthermore, despite reserving a room with two queen beds, I was assigned a single-bed room without explanation. I also provided my Bonvoy Gold membership number for inclusion in my account, which was accepted but not subsequently applied. The room itself was not adequately cleaned, and the television was non-functional. Overall, the experience was unsatisfactory; however, due to an extended travel itinerary, my primary objective was to rest. I observed numerous additional customer service deficiencies that I do not have the capacity to detail at this time.

Everyone here at the element Arundel mills is absolutely amazing!!

Parking is not free. They charge $10 for you to park on the street in front of the hotel with the excuse it is hotel property grounds.

Good, clean and nice. Would recommend!

This motel is more for home living and not for visitors traveling into Baltimore, MD. The Staff was exceptionally friendly & was good at showing me other rooms that were in the same condition or had terrible odor. The hallway & rooms are dusty looking & the carpet is extremely worn out. Water temperate was too hot & difficult to adjust in shower. Breakfast was cold and not attended as needed.

The best all perfect , the team reception Stephen, Jacinto, Dulce and House keep Rebeca Delon is the best professional ! I feel in home is very welcome !

I had nothing to complain about or dislike

The yogurt bar and bed? The area. The hotel is really going down the bathroom flooded everytime we took a shower, we got one towel one hand towel and one wash cloth?The pool was closed we was really disappointed about the pool that's really why we booked there!!!?? Breakfast was ok the yogurt bar was great!! We should get a free stay or money back????

Great Staff very kind and the Food was good

The front desk lady wasn't very nice. She wasnt there when I arrived and when she finally got there to check me in she acted like i was an inconvenience.

Was not up to my standards

The pool was out of order and the shuttle was limited plus you had to walk from one hotel to the next for bar service

I been staying here for years I will say the place is starting to look un kept first room was dirty hair was left on the toilet and in the shower also the toilet had a foot print on it the staff moved us to another room where the ceiling looks like it had a water leak and it was patched up horribly this place needs an upgrade and the lack is security was a issue I can back from the casino at 3:30am and the staff member was snoring in the back office I say do better this use to be our favorite place to stay but i will look else where now

Close to live casino and Arundel Mills. Staff was wonderful, the room was very spacious and clean. Paid parking