SpringHill Suites by Marriott Arundel Mills BWI Airport

My family's stay at Spring Hill by Marriott/Arundel Mills included a total of six (6) rooms for a family funeral/memorial event. My whole family is grateful we chose this property. The hotel is in exemplary condition; the rooms we booked were better than described and the staff -ESPECIALLY- the front desk staff was wonderful. Thank you Spring Hill by Marriott/Arundel Mills for providing a terrific stay experience during a time when we really needed it.

I was just ok

I stayed in a Whirlpool room. The room TV was defective and black-and-blue couldn't see it. They couldn't switch it out. Because all the rooms were full. They did comp the room for me, but still. The stay comes with a continental breakfast. It is okay, nothing gourmet. The average bagels toast cereal.Oatmeal, they do have eggs and sausage, but that is cold, Most of the time and there is no microwave downstairs, too warm it up. The staff is friendly. The hotel is clean. Overall, I give it a 7/10

Easy access to the hotel and lots of free parking. Standard hotel breakfast fare and glad it is available. Coffee is weak. Love the new easy thermostat in the room I had so it was comfortable temperature for me. Vanity area could be a little brighter. Hard to see to put on makeup. I stay here every time I come to the area and will return. Best price in the area.

Very helpful staff

Definitely will stay there again, great value for the money.

Clean rooms, friendly staff, free continental breakfast

Free parking which is a plus. Staff was pleasant and friendly. Fast chech-in. Rooms were very clean. Breakfast was excellent with a good variety of options to choose. Area felt very safe. Restaurants and retail stores wiithin minutes of location. I will stay here again definitely. Thanks for the hospitality.

It was a good stay. We enjoyed the hot tub and exercise room. The rooms were good and clean. And parking very easy. We were close to the mall and I like that. The breakfast was ok. The waffle machine was not there even though they show it online. They said it was broken. They should had more then one because I know it can happen. That’s why we pick this hotel because my daughter loves waffles. And they would run out of stuff and say there was no more. And we came way before breakfast was over. Other then that it was good.

Very clean and well maintained hotel. Staff was very friendly and check in/check out were very simple.

Nice Big Rooms. TV doesn’t get a lot of channels do thanks to a Ipad

Good

The bed itself was a little stiff for me, but sometimes that is a personal preference on how you like to sleep. Staff was accommodating and friendly and made a point of greeting every traveler going in and out of the main door. Would definitely stay again.

Should have adult time for the pool and hot tub we were unable to use it during our honeymoon bc the kids being in there splashing and yelling

Very friendly staff.

Pretty good stay

Parking is safe Breakfast could be better

The breakfast was good had to wait for coffee being made twice should have meat option that was not pork The pool and the hot tub functioning. The 1st day upon entry they said there was no pool or hot tub Not Happy they should have said the pool will be opened the next day.

Extended weekend stay. Enjoyed the breakfast each morning, good options although the food area itself was cramped with frequent backups, especially waiting for the waffle maker, not the best set up. The kitchen staff did a great job keeping up with the heavy flow, restocking and keeping the area clean. The pool reopened after being closed. We used it when it was empty, but more than a couple people in there made for a very loud environment. Parking was easy. Only utilized housekeeping for towel replacement during our stay.

Carl deserves to be recognized for his customer service skills. The pool wasn’t available at NOON even though it was supposed to be open and ready at 10. The whole pool area was not well maintained and not safe. The check-in staff (2 people) one was UESLESS and couldn’t speak clear English and would NOT speak up even when both my husband and I explained my hearing loss. The other a tall attractive man who said he was new was very welcoming and tried to be helpful. We had booked a roll in shower because of my problems with my hip and given a step in tub. Since it was a short stay, I dealt with it, but if I had had to stay longer this would have been a major problem. The check out staff this morning was not polite or positive at all.