Holiday Inn Express Baltimore-BWI Airport West by IHG

Excellent staff, clean room and environment, breakfast was great.

Impressed with the breakfast offerings.

Exceptional

Superb

Breakfast was a welcomed addition to my staff. I enjoyed it

The staff was super nice and helpful. The breakfast was awesome. Very clean everywhere!

We got the last room, the staff did everything they could to get us in while they were experiencing technical difficulties

The staff was very helpful and informative..

Everyone was so nice

Everything Not 1 complaint

No

When I got to the room, I realized it was an accessible room. I went back to the front desk, and Joshua told me that all the other rooms were taken. Both he and customer service then tried to claim that I had booked an accessible room, which is false. I specifically booked a standard king room. Online, the accessible room was actually cheaper than the standard room I paid for. If the hotel’s policy is really, as Joshua stated, that guests just “get what they get” upon arrival regardless of what they reserved, then that is completely unacceptable and ridiculous.

The receptionist upon my arrival was exceptional. I have forgotten her name but she was on duty on 5/22 at 7 pm. Thank you for your patience & assistance Very much appreciated. She ensured all needs were met immediately.

The room smelled like a dog had stayed there. It was very obvious. Otherwise the accommodation was decent.

The one bedroom suite was very beautiful, very clean and the restroom was very organized and clean. I recommend and will definitely visit again.

I really like staying at Holiday Inn Express, especially when I’m traveling for work or other commitments. They’re all pretty reliable, comfy, clean, and consistent! The best part about this hotel is the front desk crew—they’re super friendly, quick to help, and really make you feel taken care of. From now on, this will be my go-to hotel whenever I visit Baltimore!

Enjoyed our stay and will plan to return! The room was affordable and clean. Free breakfast offered or included which is hard to find now and just minutes from Live Casino and shopping.

This felt like home. Cozy staff, friendly like aunts and cousins, no push back on pick up or drop off times OR places within 5 miles! Phenomenal. My number one choice for convenience. Breakfast had variety especially since Denny’s is practically several steps away or you could just eat in house.

Superb

Very good place to stay, clean and safe. All staff are very friendly.