Holiday Inn Express Hotel & Suites Chattanooga-Hixson by IHG

The room was clean and spacious. Every member of the staff i interacted with was pleasant and seemed excited to be doing their job.

First let say it was a last minute reservation. My room 202 on the plus side it was close to lobby, and breakfast. The only drawback is that it sat berween the elevator and conference room. Not to bad on Friday but on Saturday got really noisey . I had to keep turning the tv up because of the noise of conference.

The thing I loved most was a huge breakfast they serve everyday!! It was amazing! Eggs sausage pancakes, homemade cinnamon rolls(hot), any kind of bread and toaster , gravy and biscuit , yogurt any flavor, cereal, three kinds of juice, fresh coffee, creamer. Parking was a little issue but wouldn’t keep me from staying there again.

Exceptional

The Staff was friendly, Breakfast was good and the rooms were nice and clean! Also the pool was heated!!! The corridor rug needs to be clean on my floor . The elevator floor tile needs to be replaced.

Stayed here for a weekend memorial for a family member. Staff was very pleasant and helpful. Rooms were very clean.

Good

Staff was very professional Facilities not as advertised. Ants in room. Undergoing remodel but not yet our room. Fixtures old and loose. A bit of mold around tub/shower, etc. Dont book through 3rd party. Tough to get reimbursed when issues arise. Staff did all they could it wasn't enough too make stay more comfortable. ? We were stuck due to holiday weekend so made the best of it.

Staff was very professional Facilities not as advertised. Ants in room. Undergoing remodel but not yet our room. Fixtures old and loose. A bit of mold around tub/shower, etc. Dont book through 3rd party. Tough to get reimbursed when issues arise. Staff did all they could it wasn't enough too make stay more comfortable.

Needs an upgrade and the staff was nice

Staff was great and room clean. Parking is not so good. Not designed for anything but small vehicles. If a truck pulling a boat or larger vehicles park, it's hard to park.

Dirty and rundown.

Breakfast was good, rooms were clean, and staff was excellent .

The room was nice the only thing was my room was right by the elevator so it was loud at times. Other than that the hotel is a little dated for the price.

Convenient to my event. The only thing that would be a negative is the bathroom door would stay closed on room 216, but not really a problem.

Breakfast was okay, was expecting something a little more filling. The parking was somewhat limited due to the construction bin located in the rear of the hotel.

Bad

While they are going a little updating Everything But still stick and span in the bathroom was in immaculate condition. The welcome staff with quick and efficient. However, But stood out most was the lovely breakfast team. I received a good morning from each of them, that you have offered to customize a couple of my breakfast items. Simply perfect.

This is not the typical standard expected of a Holiday Inn. The hotel rooms are in need of updates. I think the carpet was new as it was taped at the door way. The curtains were old and not hanging properly so we had to use hangers to bring them together. There was mold behind the AC. The shower is in a tub and not a walk in. Tiles are coming up in the bathroom. The parking lot is unkept and trashy. Signs in the elevator are taped up with blue painting tape stating pool towels are available. Looks trashy. Orange juice and pancake mix were watered down. Bananas were brown. Only one coffee machine worked. The tables were dirty. There were crumbs in the fresh cookie container with no fresh cookies for the time we were there. No coffee maker in our room. We paid $500 for 3 nights. Not cheap. The staff were very friendly. I can’t fault the staff. It just felt cheap and that’s not the normal feel of a Holiday Inn.. I left a blue pair of sandals by the door on my way out and when I called later that day so my daughter could run by and pick them up they never called me back. I know exactly where I left the sandals. They were there. I would have appreciated the call back I was promised…total disappointment.. might have to avoid Holiday Inn moving forward..

People ignore the parking rules, just check with the front desk. 1 of 2 J1772 chargers worked. 4 tesla chargers were available. Bare minimum business or overnight enroute traveller's hotel. All things in context. A 2 star bare minimum property. Everything is a little worn and dingy -But it's maintained and not the worst of these types by far. Stay away from the 1 elevator - the doors slam and are quite loud each time someone uses it. All amenities are there, just the cheap version of them. It's all practical and serves the purpose. Cooked breakfast is terrible fake food but it's free. Go for cereals and fruits. It's not a walking area, there's not much to do within walking distance. Restaurants and shopping are a quick drive away.