Courtyard by Marriott Houston by the Galleria

The hotel is well located but it seems old. The staff was nice, only the guy in the breakfast or coffee station that was rude and seemed off. The pillows and towels were smelly and had to ask them to change them. Thought it was going to be a better experience.

The staff was very accommodating we checked in late and the representative that was there. Make sure that we had everything that we needed. She was very nice. Make sure we could get in and out of the parking garage. Everybody was so nice and accommodating one of the attendees even tied my dress for me. This is an amazing hotel.

Location was perfect. Rooms were clean. The staff was very helpful and kind in person. However, tried to reach them by phone multiple times before check-in, and never picked up. Once in the hotel, I tried to reach them by phone again to get more towels and they didnt pick up. I had to go downstairs to ask for more towels, which were sent to my room 3hrs later.

Staff Age of hotel and rugs

parking was supposed to be $25 but i was charged $50 when i arrived. i asked the front desk lady why i was charged and she tells me its $25 per night. i told her i was only staying one night. she said "oh it's for security" so two completely different things. then hours later i was charged an additional $30 on top of the $50. i go back to the front and i ask a different person about the issue. he says it is $25 but they always tack on an extra $50 "for security" would have been nice to know this upon arrival. i was told i would receive the extra $50 back within 2-3 business days. so i'm hoping that is true.

Passable

Convenient location!

Good

Room was old but good bed and spacious.Great location but a bit farther than Hyatt and Hyatt place from Galleria email. Old hotel. Breakfast options are sandwich and some similar items..

When the room was reserve I had no idea a parking charge was charge atb the end of my checkout. Can it please be notified to whom it reserves a room.

Exceptional

Staff was super supportive and helpful. Both Vani and Rudy went above and beyond. We will definitely be staying at this property in the future.

Poor

The staff at this hotel were by far the friendliest and most professional staff I have encountered at a hotel. The maintenance and housekeeping staff were also incredibly courteous and helpful. Overall it was an outstanding facility and experience.

Very good

Great stay! Everything was as expected Parking prices

Very good

Nice hotel for the price. Best part is that it is very close to the galleria mall. Walking distance is about 5-10 mins. The hot water gets very hot which is a good thing. The toilet had a very slow and weak flush. The pillows were very deflated and flat. Really close to the conservatory which is a nice place to chill and grab a bite to eat from a variety of food restaurants, definitely check that out, and the galleria mall. Really good bang for your buck. But If you are looking for a more luxury stay pay a bite more and check nearby.

Hallways carpets were dirty Carpet were dirty

It was pretty old. I asked for towels after they did not service my room. I had to keep asking 4times till finally called at 6pm and got towels. Room was never serviced