Embassy Suites by Hilton Houston Near the Galleria

The staff were all very friendly including the front desk and the ladies at breakfast. I appreciate the very clean room and the fact that it didn’t smell because this is an older hotel in The Galleria area. I booked a king suit and definitely worth the space.

Galleria area is always beautiful, hotel was average for the area

La atención de la recepcionista fue muy buena, se encontraba apenada por la situación. Las instalaciones realmente dejan mucho que desear, la piscina con una nata horrible en el agua, el ascensor dejó de funcionar y al entrar al cuarto tenía un olor muy desagradable, cortinas sucias, respaldar de la cama descarapelado. Preferimos irnos al Hyatt más cercano aún cuando eso significara perder lo ya pagado ya que no nos hicierons refund.

TV did not work in the bedroom. We were notified 30 minutes before water was cut off

Excellent Stay!!

Location Had to pay to park in their parking lot when i was a guest in their hotel

Breakfast was good. The price was good, but both of the elevators' were never working at the same time, which caused long wait times. The sofa in the room needs to be replaced.

They definitely doctored the photos of this place. There are cosmetic upgrades, but the bathroom needed a serious overhaul. The hotel itself is pretty old. Additionally, the fire alarm went off three times because “things burned in the kitchen” or something. That made zero sense at 1:15am. There is also a very high deposit that was never mentioned until I checked in.

Had bed bugs I my room this place is going down

The location!! We were stuck in the elevator also this property is outdated needs to be updated and the jucuzzi water was so dirty !! Yuck definitely needs a better up keep on this place !!!!!!!

In summary, the staff are great, but the building is not in great condition.

My room personally had no hot water pressure nor did the toilet handle flush

Staff was extremely nice. Elevators were very slow.

Property is worn, low toilets, furniture is worn and needs replacing. Staff very helpful. Refab would do wonders for property. Needs more handicapped parking.

Exceptional location walking distance from Galleria and trails. Restaurant parking in some areas were challenging but we made the best of the situation.

Good location and facilities.

The bathroom appeared clean at first glance, but the tub looked dingy and had clearly been repainted in several areas. The sink faucet was also misaligned, leaving visible gaps, and the sink stopper was broken, so it had to be removed for the water to drain properly. Overall, the room was clean enough for the price, but it did not meet my expectations. One of the main reasons we chose this hotel was the pool, but the water was freezing cold in the morning, making it unusable for us, which was disappointing. The elevators also need repairs, they closed on more than one guest during our stay.

Great location, nice room. There was construction going on, so the lobby was a bit crowded.

The breakfast was the only food thing about this place. Unfortunately it’s just so old and it’s dirty…

The Premium floor room I was staying in as a constant bad smell coming from the (un-used) bathroom, I assume from the vents, the furniture is very old and uncomfortable - the bed headboard was a disaster. It looks very old and outdated. Embassy Suites lost an annual customer....