The Lancaster Hotel

This was the first time we visited the hotel and it will not be the last time ! A great hotel in all respects .

The hotel is beautifully maintained. Doormen were great, front desk service was great. They even added ice to our cooler when we stored our bags for a few hours. The rooms are beautiful and the overall feel of the hotel made us feel like we were in a special place. They offered turn down service and brought us chocolates. Our only complaint was the staff at the bar. One gentleman with short white hair was extremely friendly but other than that the staff was unfriendly and almost rude. We went to the bar twice during our stay and we were never greeted when we arrived. We sat for several minutes before anyone acknowledged us. We they finally asked what we wanted to drink we had to request a menu then had to wait several minutes more before anyone came back to take our order. The drink on our second visit was not good at all. I ordered a mojito and it was extremely bitter.. it took me almost 10 minutes before I could get her attention and request some simple syrup. I wish the bar staff would have been friendlier but other than that our visit was nice.

Dinner was very good. Breakfast was tasty. Room service was nice. The macrons and handwritten note was a nice touch.

There are many things we truly love about this hotel. The location and overall quality are excellent, and the complimentary breakfast and in-room snacks were a nice touch. The artwork throughout the hotel is absolutely amazing. Under normal circumstances, we would easily give this hotel 5 stars. However, during our stay on Saturday, June 13, 2026 (one night for two adults and one child), we paid around $680, plus an additional $58 for valet parking (though we chose to park nearby instead). While the price felt reasonable for the location and quality, our experience was affected by an issue in the room. Unfortunately, the bathroom sink was not working properly and was completely clogged. I couldn’t even brush my teeth (see photo and video). It appears to be a plumbing issue. It was disappointing to encounter this problem, although I understand that things can happen. I reported the issue to the front desk at 9:00 AM when we checked out, and I hope it has been passed along to the maintenance team. So far, we have not received any follow-up communication regarding this issue. Because of this experience, I have to give the hotel 3 stars instead of 5. I sincerely hope the hotel can address this problem (Room 609) so that future guests do not encounter the same issue. At this pric

Outstanding service , excellent rooms and location

Property was beautiful. Large spacious room, staff were incredibly helpful and attentive. Looking forward to my next stay.

The service is alway excellent as is the food. The facility is beautiful and perfectly located in the theater district. You can walk to everything. The hotel has an excellent art collection. We love this hotel.

We had a lovely day there. The breakfast was good in the morning and the room was impeccable.

Everyone at the hotel was so kind! The gentlemen at the valet were so friendly as well. Beautiful hotel and room!

The same staff has been there for many many years. The management always greets us, the front desk remembers us, the valet does too. The bartender knows what we drink and we only stay there one night every 3 or 4 months. They have a great selection of cocktails and mocktails. Room is always clean with a special treat left in your room such as fresh fruit or macaroons. My favorite place to stay in downtown Houston.

I had the most wonderful experience staying at The Lancaster Hotel. From the moment I arrived, the valet and front desk staff were incredibly warm, professional, and welcoming. The hotel brilliantly blends historic elegance with modern comforts, and the rooms were absolutely immaculate. The complimentary mini-bar snacks and artistic decor were such thoughtful touches. I also thoroughly enjoyed the breakfast and the convenient walking distance to downtown's top spots. Highly recommend to anyone visiting Houston!

The Lancaster is always exceptional!

The restaurant staff also seemed poorly trained. Some employees openly asked for tips, which I found unprofessional. In addition, the hotel provided restaurant coupons, but when questions arose, staff claimed that the restaurant was not connected to the hotel. This created confusion and gave the impression of poor communication and training. The bell staff also appeared inconsistent in their professionalism. I often saw one bellman hiding and using his phone, and at times his shoes appeared worn and untidy. These details may seem minor, but they affected the overall impression of the property. I paid between $600 and $800 per night for my stay, and unfortunately, I did not feel that the quality and service justified the price. That said, not all of my experiences were negative. There were several friendly and helpful employees, and in particular, the oldest member of the bell staff was exceptional. He was consistently kind, professional, and welcoming to every guest I observed. His attitude and service stood out and left a very positive impression.

Every staff member we encountered was amazing!

Front desk staff went above & beyond! made a perfect birthday experience

Exceptional

small European hotel in the theater district of Houston, easy walking distance to the Hobby Center/

Wonderful room and an excellent breakfast.

Very lovely comfortable room, friendly staff, delicious breakfast. Perfect location for cultural activities and downtown.

Exceptional