La Quinta Inn & Suites by Wyndham Knoxville East

The hotel was clean and adequately supplied with everything we needed. There were some air conditioning problems with one of the rooms in our party. We reported it to the front desk, and a different room was provided without any problems. Our room was completely refreshed each day with clean bed linens towels etc. The hotel has a very good breakfast each morning with a good selection of hot breakfast foods, muffins, bagels, waffles and several cereals to choose from. The only problem we experienced was our in-room coffee maker didn't work.

The location was great ! Most staff was friendly!

Nice hotel that is close to both Knoxville and Sevierville. Room was nice and the bed comfortable. Nice little indoor pool and great breakfast in the morning.

Exceptional

Good

The hallway are extremely hot, the tv/ internet was horrible and barely stayed connected making watching TV nearly impossible. The bathroom was extremely tight and small. The night table lamp kept flickering.

The beds where comfortable The hallway are extremely hot, the tv/ internet was horrible and barely stayed connected making watching TV nearly impossible. The bathroom was extremely tight and small. The night table lamp kept flickering.

Good

The location is just awful. In the middle of an industrial park.

The coffee was good I was over charged. Told I couldn’t have a copy of my receipt so I had to take a picture. Got locked INSIDE my room, my sister had to pull the door open from the outside to get me out. Was told there were no maintenance people on for the weekend. Staff at front desk were not very nice. One staffer told another that I had checked out on my first night and I didn’t. So my room was locked.

Not a pleasant stay. We are not able to sleep

Room was older, smelled clean when opened the door but once entering there were lashes left in the floor and stains on the chair and air conditioning was not cool at all

Superb

Went to check in late because of graduation events. They gave my room to someone else. Obviously a huge inconvenience for the weekend. Clerk said they had no record of my reservation instead of being honest. Stayed there numerous times over the years. Hotel should have contacted me that day or before to advise late check in could be a problem. Will not stay there again.

Clean and quiet. Could have used more than 1 coffee pod per person but outside of that a great stay.

The check-in lady was rude and initially told me my credit card was declinced at the time of my reservation, which was made 5 months prior. That was absolutely NOT factual. She wanted to charge my card again. I asked her to double check. She reluctantly agreed and then said "you're right. It wasn't declined". No apology or kind words. Very unprofesional and discourteous.

Great hotel for the price.

I would not recommend this property location. We found a roach in our room and one of the beds was full of crumbs. We called the front desk to complain. They brought us clean sheets for us to replace. The manager apologized and said there was nothing he can do. La Quinta lost a customer permanently. If this is how they clean rooms, I cannot imagine their kitchen used to serve the continental breakfast. Very disappointing experience considering all we wanted was a clean room for a night.

The entire reason for my booking was to let my 9 year old daughter have a swim / sleepover with a couple of her friends. The pool was clean, so was the rest of the facility. Upon arrival to our room it was 85 degrees Fahrenheit so we turned on the air and changed and took them down to swim. After several hours with no improvement, several calls down to the desk, and several troubleshooting tips on the air conditioner they finally moved us to a room with a working air conditioner. And of course they did not have another suite available to move us into so the girls were upset because they had already planned out the sleeping arrangements ect… It just sucks that the girls had to be miserable the first several hours of our stay. After we were put in a room with a working air conditioner everything went well.

Everything