Hilton Garden Inn West Little Rock

Wonderful

Hotel was clean staff was very helpful.

Breakfast is not included unless you add the add on

Comfortable, relaxing, and quiet.

The room I stayed in was very large, clean, and maintained very well. However, I would have liked more trash baskets. I also wish they would offer a complimentary breakfast. The staff was very kind and efficient.

Overall, a great stay. Staff was friendly, and it seemed safe. The wall thermostat was not controlling the room temperature, we learned. Need to use the control on the wall unit. Room odor was a bit off at first. Comfy bed. Good array of TV channels.

Breakfast is very bad , not worth for money.

Staff is friendly

Enjoyed it close to nice restaurants! Room was very cleaned, and staff greeted us coming and going each time!

Felt like a very safe area of town. Hotel and surrounding areas were well kept. Room was clean, quiet and fairly spacious. Bed was firm and comfortable. A/C worked wonderfully. Staff were quick and efficient. Close to plenty of eating options. Plan to stay again next month when we have to be back in Little Rock.

The staff was friendly, personable, helpful and knowledgeable. If the breakfast had not been enclosed in my booking, I wouldn't pay for it. I thought that maybe it would be a little more than what they had to choose from. The bathroom toilets were outdated. Nice and clean just child height.

Staff were great but room furniture, specifically sofa and pillows, were dirty. No one came to clean our room or simply refresh towels during our stay, so we had to go downstairs and get our own. Our previous stay a couple years ago was great however, which is why we came back, but I don’t think I’ll be returning unfortunately.

Great place to stay staff is wonderful

It’s a great hotel, we always stay there when we go to LR. Andy little issue was a lot of water came out of the shower every time we used it. Other than that it was great as always

Not enough handicap parking and no one to enforce non handicap parking Large truck in handicap parking with no plackard. Was told there was no security to enforce rules. No security was scary in this mixed area.

Didn’t stay and pay for breakfast.

The queen size mattresses were uncomfortable. It’s probably time to replace them. Also, the microwave in the room has a rotating plate that was too large and prevented the rotator from turning. Needs correct size plate replaced to prevent breakage or just replace entire microwave.

Clean and new

I did not have breakfast at the hotel. It would have been nice to have more wine options in the bar.

Nice outdoor seating area. Cushions were stained though. We had 11 people in four rooms. Our room didn’t have enough k-cups so we asked for more and were told they were out till the next truck. How does a hotel run out of coffee? Second room the coffee maker was broke, took till that night to get it replaced. Third and fourth rooms weren’t ready at 6:30pm. They wanted adjoining rooms because of the kids. They were put on the fourth floor across from each other. So instead of have rooms next to each other they had to check on the kids across the hall. The pillows were terrible. The pool was cold even for the kids. We ended up eating breakfast offsite because the price was ridiculous. This was our second stay at a Hilton Garden Inn. The first one was in Shreveport and was bad as well. We enjoy staying at Hilton, we’re rewards members. But will never visit a Garden Inn again.