Best Western Louisville East Inn & Suites

Overall a good stay. We would stay again. Pool was quite cold. Otherwise a good stay overall.

Hotel is outdated, a lot of traffic, and had an odor

Everything is great.Thank you.

It was clean

Nice clean hotel. Really nice staff. Room was comfortable. Fridge with freezer is really nice to refreeze our ice packs. Microwave. Coffee maker. Pool was clean not too cold. Breakfast was good. Eggs, bacon, sausage and gravy biscuits, fruit, toast, waffles, cereal.

Clean room, bathroom, pool and breakfast area. Wide variety of breakfast items including protein. Reasonable room rate and located on eastern side which avoids morning traffic if heading further east or north. We WILL book here again.

Love it

Yes

Several occasions there was Noone occuping the front desk. When I arrived to check in I waited 15 mins til someone should up. No sign or message saying they would be right back. That was not the only time I noticed it. No juice choices for breakfast. Only water or milk, and I think the milk was for the cereal.

Stray cats at the back entrance and the public bathroom on the lobby level could be cleaner. Breakfast was good hot and fresh desk clerk friendly. Will come again

Property is a little run down and could use some updates.. no usb ports in rooms so be sure you pack all chargers to plug into wall.. breakfast was nice.. some of hallways on floors appear to have flooded or had water damage of some kind as you can smell

I had to check out due to safety concerns and cleanliness.

In room tv system was extremely frustrating was never able to get local channels

Close to town The rooms looked absolutely nothing like the pictures. The entire building was dirty and run down!

The room was large and had plenty of room however it wasn’t very clean the pull out couch had something gross on the blankets so we used a clean sheet to cover it and I got a blanket out of my car. There was hair in the bathroom from someone else and the bathroom door had serious water damage (also only 3 towels for 5 people). The pool area had no dry towels but there were dirty wet ones all over the place in there. The front desk was pretty good. He was not the quickest person but overall did a good job. For the price the stay was good overall and the kids enjoyed to breakfast which is always a bonus.

The beds are comfortable and the staff were good and helpful!

Staff was incredible

The room was clean and comfortable. The second floor hallway had a most wretched smell and was very unpleasant.

All the people that work there were super nice. I got recommendations for good places to eat from the manager. They text straight to my phone. That was nice. My bed was very hard, which wasn’t terrible, but it had some broken springs. They are going to address it right away.

Upkeep,breakfast area not well staffed. Bed mattress quality not very good.