Fairfield Inn & Suites by Marriott Louisville Downtown

Stay was pleasant. Room was clean. Could use some updating in rooms. I saw a man cleaning the lobby and elevators constantly during the day which impressed me. Front desk was very courteous and helpful. Breakfast was good and had several options and plenty of stock. Enjoyed our stay and would definitely stay again! Thanks

Our first out of state family trip was fantastic and this was the best and cleanest hotels I have ever stayed in!

Everything was up to par, the breakfast line up was amazing and staff was great. There's nothing I didn't like.

If driving the parking is expensive, the garage is horrible if you have a larger vehicle. The fact that two hotels are connected and it’s not very clear is so confusing. The rooms were nice, water very hot , nice oatmeal bar for breakfast but they didn’t keep the coffee up and creamers were empty. For the amount we paid it was lacking.

Good

Exceptional

The breakfast was very good with a nice variety of options. Everything was fresh, well-stocked, and tasted great. Their excellent customer service helped make our stay even more enjoyable.

Location Breakfast was horrible

Quaint and ordinary but clean.

Our room had some burn spots, which I told the receptionist about and the pool had something floating in it, like black pieces all over and we didn’t know what it was. Not to mention the pool was super cold. And when I checked in I had to pay for an extra parking pass that was not mentioned when I called and asked about amenities and availability, then I had to put a card down for incidentals which they said was $50 dollars and charged my card and then $250 dollars came out and I tried to ask questions of why it was so high or $200 more than what they said I was being charged for. And when I tried to ask they blew me off about it and made me feel stupid and then she handed me the cards for the room but didn’t tell me when floor or what elevator to use so we were lost. So no I’m sorry but overall it was a pretty bad stay and we were not happy.

breakfast staff was amazing!

The indoor pool (which is why I chose this place) was closed. The WiFi was spotty at best. We did not eat the continental breakfast so I cannot comment on that. VERY outdated. The attempt for usb outlets failed. One worked. One did not. Glad we brought the plugs. Even with the air down on 66, it was hot and stuffy in the room. Think old “80’s hotels. One positive is the lady at the front desk was very sweet and polite. I wish I had gotten her name.

I was never able to stay due to being told the pool was open when it wasn’t. I was never able to stay due to being told the pool was open when it wasn’t.

I did not like that during my two-night stay the room was not cleaned unless guests stayed more than three nights. I expected at least basic housekeeping services such as making the beds and replenishing towels. Instead, I had to go to the front desk myself to request fresh towels.

Exceptional

Yes the breakfast was fresh and enjoyable, my room was clean, the bathtub could use an upgrade. The staff was great very friendly and accommodating. I didn’t drive my car but use an Uber and it was easy access in and out.

Great experience! Front desk staff is amazing, great response to a not so cold fridge.. they brought me a replacement immediately.. 5 stars across the board.

Bad

Check in was smooth. Ended up using their parking garage for $25

Exceptional