Extended Stay America Suites Charleston Mt Pleasant

Room was very clean, front desk guy was super friendly and the ac was top notch! However there was no soap at all in our room. Highly recommend bringing your own shampoo and conditioner as well as soap. No one is at the front desk overnight, and they had all kinds of construction going on, on the second floor which made it smell really weird. And alot of fans in the walkway.

For a quick night, the bed was extremely comfortable, the room was clean and the kitchen allowed us to keep our travel food cold. I've read reviews about bugs, but we didn't experience any. Located in a great spot with restaurants within walking distance, as well as good streets to run down if you are a runner.

Should change the name to roach motel. Paula at the front desk didn’t care to hear about the roach problem. I’ve pictures and video. There appears to be poo flowing from some part of the wall. Have pictures. I checked out early and Paula indicated that I’m checking out late even though I’ve a rez for another day plus. Paula refused to print a receipt. She is not someone that should be customer facing. Terrible service. The location of this place is great if you’re okay with roaches and terrible front desk service.

Some larger issues that are fixable or at least can be addressed: -The bathroom of the room I was in had dark blotches near the drain of the tub. No idea what it is. -There is no breakfast available. Again, this may not be the case in general but it was while I was there for 3 days, 2 nights...no breakfast any of the mornings I was there. -The front desk attendant didn't know the WiFi, I had to show him how to access it and then show the other two hotel guests who were in line how to use it, as well. -The WiFi is not clear on if it's free or if it costs money. The directions are not clear and you may end up paying for WiFi if you are not careful.

Water pressure in the shower was pretty awful whenever we attempted to put hot water the knob would shake vigorously and water pressure was beyond minimal staff was nice to give us a new room as the one that was given to us at the start was still being cleaned

Checking was great after that it all went down hill. Door open to room when we arrived dirty kitchen, bathroom and room in general. Would have left if we didn’t get in so late. O one even showered there because of the condition of the shower. Toilet almost overflowed, had to shut the water off myself and no response from maintenance after calling and alerting them to the issue. Management attempted to come in the room at 6:00am because it was not supposed to be rented as it was already rented to someone else.

I had a cockroach in my room the German cockroach which are the common. The floors were sticky and the room smelled awful.

As a young woman who frequently travels alone for work, safety and reliability are extremely important when choosing accommodations. One of the main reasons I booked this hotel was because it advertised late check-in availability, as I wasn't arriving until after 10 PM. Unfortunately, when I arrived, I was informed that the hotel was overbooked and that there was no room available for me despite having a confirmed reservation through Expedia. The employee at the front desk was rude, dismissive, and offered no apology or assistance in finding an alternative solution. Being turned away at 10 PM in an unfamiliar area with nowhere to stay was both stressful and unacceptable. To make matters worse, I still have not received a refund for the reservation. The hotel itself may have been perfectly fine, but the way this situation was handled left a very negative impression. A simple apology, some empathy, or assistance in finding alternative accommodations could have made a significant difference. Based on this experience, I would not choose to stay here again, and I am also hesitant to use Expedia in the future.

Close proximity to Charleston, very nice, quiet area, close to the Patriots park to view sunsets.

Bathroom sink dumped water all over the floor. Empty pizza box, soda and butter left in the fridge. The TV had no power cord.

Staff very nice and check in and out perfect. Only issue I had was that I saw a dead roach or two but I know that people can bring them as well so it could be from them putting out pesticides to get rid of them. Overall good spot and close to everything.

The only thing I can say positive about this hotel was that the bed was clean and comfortable, and the front desk staff were very, very nice. But my room was straight up dirty. The floor had food particles everywhere like it had not been swept and/or vacuumed, there was still toothpaste, residue all over the sink and the shower was straight up dirty like someone had been doing construction took a shower and they did not clean up. I question if my room has actually been cleaned from the previous person. I would not stay here again.

Room was super outdated and bed was terrible.

First and most important, this place is CLEAN. Our room was clean, the foyer. It felt like they were trying their best to make sure guests are comfortable. The staff is nice. And the location seemed safe. It was even within walking distance to a few restaurants. I would absolutely stay here again if I was looking for a budget friendly hotel. That is what you are getting. Clean, comfortable, affordable. The breakfast was just okay. We don’t depend on this to feed us, but my son is so used to a continental breakfast if it’s included that he was very sad about the breakfast options. They note it is grab and go though. I didn’t get the “people live here” sketchy vibe some of these locations have. And also- other than people smoking outside, there was no cigarette smell in the building. (We had an issue with a different ESA and the room reeked of cigarette smoke. So I was genuinely worried about this when I booked it.) The biggest issue we had was our door had to be pulled shut to latch and it was hard to remember that.

The kitchen had 1 fork! 2 coffee cups. No in-room coffee pot. Floors were dirty. We did not stay the night and left by 830pm.

Experience was horrible! Room was not clean to begin with but then even though they checked me into my room and gave me a key while I was out at a graduation they packed up all of my belongings in trash bags, cracking my iPad in the process and took them downstairs. When they took my things back to the room I’m unsure why they even entered the room to begin with because nothing was touched aside from all of my things being moved out. The pictures are not an example of what the rooms actually look or smell like.

Absolutely NOTHING!!! THE MOTEL HAD TRACES OF BED BUGS, THE MICROWAVE DOOR WAS HANGING, THE CLOSET DOOR WAS BROKE, NO DISHES WHAT SO EVER FOR A FULL KITCHEN, HAD TO MOP AND SWEEP THE FLOORS THE WHOLE TIME AND NO TOWELS OR WASH CLOTHS! WORST PLACE TO EVER STAY AT! SHOULD BE SHUT DOWN ASAP!!!!!!! OH AND CRACK HEADS ALL AROUND THE PROPERTY!!

basic accommodations, clean and convenient location,

The room was clean (we could smell it when we walked in) and the staff was fabulous. My husband found a cockroach in the bathroom, but that was it. Compared to the prices of other hotels in Mount Pleasant, it was probably the least expensive, but we wouldn’t stay again because of the lack of amenities.

The room was not as clean as it should have been. Stains behind and on toilet , tub has some stains. The toilet lid was not screwed in all the way and ended up falling off. The “free breakfast” is a pack of grits , some fruit grain bars and a coffee station. If you’re looking for something to get by that you won’t spend a lot of time in, this is the place for you. Just barely decent facility.