Hilton Garden Inn Charleston / Mt. Pleasant

If Hilton Garden doesn't offer free breakfast, it was their location to the bridge to get to local sites. The reviews I look at did raise concerns about comfort and rude staff, but it was not a major concern.

The pool could have been deeper.

Clean place Check in staff was not friendly. It is very disappointing to charge for breakfast for less than quality of a “holiday inn” type breakfast where at HOLIDAY INN is free.

Great stay

I liked the breakfast, however, I didn't think I'd be charged for it. I could have sworn that free breakfast was included when I booked the room. The guy running the breakfast was really nice and accommodating! However, the rest of the staff was not very friendly and not very accommodating! We got to the hotel at about 11 am to check in and was told that we have no rooms available yet and that check in time was at 3:00. I did know that 3:00 was check in time but was told over the phone a few days prior that we could probably get checked in around noon or a little bit afterwards as soon as there was a room available. Anyway, I was okay that we could not check in yet so we waited in the lobby. At noon I went back up to the desk and asked the girl if a room was ready yet and she said no. So we waited another hour and around 1:10 she came up to us and said, "wait you still haven't checked in yet?" I said no we were waiting for you to come over to us and tell us that a room was ready. So she apologized and checked us in. Even though she apologized it was a bit annoying that she forgot about us and then kind of acted like it wasn't her fault. That was not a good start to our stay. Next, we were told we'd get maid service every other day, which was okay, but we never got any service the 4 days we were there. Granted our do not disturb sign was on our door, but we were never asked by the maid if we wanted our room clean even when asked for some fresh towels, in which she gave me one towel. Speaking of towels, the pool didn't have any towels available on Friday for many hours. All in all, it wasn't a bad stay, but it definitely wasn't a good one! see up top

This was an EXCELLENT property, we had a group staying and they were so welcoming. We got to hang out in the lobby and treat it like our living room. The entire staff treated us so well!!!

Room spacious and clean. They dont keep coffee out in the lobby like most. Nice pool and gym.

One of the elevator's was broken.

Very clean and stay was enjoyable

Best Garden Inn I've seen. Big beautiful lobby and bar area.

The staff was great, but the hotel is old and falling apart. Only one elevator was in service, only one dryer was working, and the fitness center was filthy.

Exceptional

Location very clean quiet Nothing

This was a road trip home, stopping at several Hilton properties along the way. This one was by far the best.

We enjoyed the cooked-to-order omelettes every morning. The room wasn’t as spacious as I would prefer but the mattresses were very comfortable. The front desk staff were very friendly and helpful. There wasn’t housekeeping every day so we had to ask for clean towels. Overall, we enjoyed our stay and highly recommend staying here!

Wonderful stay with clean rooms, efficient and helpful staff, and close proximity to downtown Charleston! Would definitely stay here again.

U am disappointed that I added a day to my trip at 3 times the price, had to check out and check in to another room and got charged an early check in fee. Feel very violated.

wonderful place to stay only minutes from downtown Charleston.

Everything was top notch.

Great location…very convenient access to the bridge and surrounding areas. Would definitely stay again.