Holiday Inn Express & Suites Mt. Pleasant by IHG

Check-in was fine and the room was in good condition. Check-in staff was pleasant. Our checkout was not so great. Breakfast was advertised on the weekends both online and on a sign posted in the lobby for 6 AM to 10 AM but they closed everything down at 9:30 AM. We got down there at 9:33 AM and no breakfast for us so we had to go out to get breakfast and missed being able to use the pool before we left because of it. Very disappointing.

Check in was terrible. Booked through Expedia and paid in full, upon arrival was informed Expedia provided “bad card” and we needed to pay out of pocket. Called Expedia and was given a phone number for front desk attendant to call, attended refused to call, so I called and put them on speaker front desk attendant continued to walk off during call when they were asking questions. Long story short the hotel had entered the card number incorrectly. R Patel customer service was horrendous, he needs additional training or a different career path.

We stayed for 1 night while visiting Charleston. Very good location for getting in and out of the city. The hotel was quiet, clean, and comfortable. The breakfast was very good. Cameron at the main desk was very courteous and helpful. I will stay here again on my next visit to Charleston.

Clean front desk was awesome friendly Kitchen staff was super rude ran out of breakfast before breakfast time was over and they didn’t seem to care people were going without

The breakfast was average compared to other continental breakfast I've experienced. There was not many items to choose from. It was better than nothing I suppose. The hotel was very nice, clean and comfortable. The staff was awesome.

The room was large enough They changed the breakfast hours that's why our travel lacrosse team stayed there .it was from 6 am to 9 am so we had to be at the fields at 7am ,then they changed itbtob6:30,and our kids went without breakfast. Also new owners started charging for parking i will never book them again or with booking.

This hotel is always our choice location. Not only is the accommodations excellent, but the price is always great!

Clean room and staff was great

Breakfast and work out room were nice.

Exceptional

Exceptional

Great location Pool wasn’t swim able elevator was down sticky floors and just Yuk.

I did not eat breakfast there because it was provided at the conference. From what I observed they had the basics: sausage, eggs, bagels, cereal, oatmeal, grits, yogurt, and sweet pastries (i.e. muffins and danishes). Parking is free and is shared with a restaurant next door. The room and bathroom were clean. I did see a stray hair here or there BUT fine hair sheds and it was just 2-3 strands I found. But the room was comfy and suited my needs.

Beds were comfy. Great location. Great breakfast. Great price. N/A

Plug. The microwave we put on the dresser so we could put in another plug to use it.

The breakfast was horrible-nothing was operational, even the juice and the pancake makers were broken! Grits wasn’t even cooked, oatmeal was a nasty lump…nothing was right, and the hotel was packed with hungry people. We all should’ve gotten money credited back because of it

Everyone friendly Nothing

The bed was comfortable. The room was a good size. The check in process was terrible. The person who checked me in wrote on the key card hoilder that my room number was 233. I was carrying my bag which was heavy. I went up to the 2nd floor and walked to one end of the floor to the other. I went back downstairs to the clerk. When I told him there was not a room 233, he seemed puzzled. I had to wait until he finished with another disgruntled customer. He had to look it up and then told me he wrote the number down wrong. It was supposed to be room 223. He did not apologize or did he appear to even care. I got to my room and couldn't turn on the bathroom light. I had to call down to the same clerk who checked me in. Someone came to my room to help. There was a master switch near the front door. I have stayed in hundreds of hotel rooms and have never encountered this. The thermostat did not go below 65 which is still not cool enough for someone who has hot flashed during the night. The breakfast was mediocre. The juice was watered down. The grits and oatmeal were overcooked and stuck to the pot. The potatoes were spicy. There are many people who can not have spicy food so a warning would be nice. They ran out of plain bagels. I did not like that the jelly was in a squirt bottle. I did not want to have to stand at the bar and butter my toast, then have to put jelly on. I prefer to do that seated at my table.

Room was clean and comfortable, Breakfast was great, location was easy to find. Staff was friendly and helpful. We asked desk clerk for a recommendation of a good barbecue restaurant. He suggested Lewis Barbecue downtown. It was phenomenal!! I will definitely book with Holiday Inn Express the next time I travel! Was not expecting additional charges on my stay that were much higher than what was initially quoted on line for the room.

Exceptional