Americana Inn

Buena ubicación

Everything was nice I wish the breakfast was better

Felt clean, smelled good, bathrooms were never a problem, you also get a fridge in your room

Stay is ok...would appreciate front desk team

Location was good. Did not know about the breakfast until 2nd day, did not try it. Two complaints was there was no cable and no chaiir in the room, maybe put a folding chair in each room?

Superb

They still haven't refunded the...

First time at this hotel and I gotta say the staff were very helpful. I loved the service. 10/10

Pleasant

That the bathrooms toilets were clogged

Excellent service very clean.

Air conditioner worked well

Rooms are super small. Didn’t like how the shower was a shared amenity although we didn’t run into any issues with that. No microwaves or fridges in the rooms; there are communal pantries on each floor…again, also didn’t like. The microwave on my floor did not reopen, trapping my food inside. Had to break it open, destroying the microwave but I told the front desk what happened right away and they didn’t penalize me or anything like that. Access to the fire escape from our room window was pretty cool but we had problems with our room door locking, several times. That was really frustrating. Other than that, continental breakfast was poor (just bagels, mini muffins, and coffee) but the hotel staff was more than hospitable and helpful.

Due to a severe storm, my flight was canceled, which meant I was unable to travel and use my hotel reservation. Since this situation was completely beyond my control, I hoped for some flexibility, such as the possibility of moving my booking to the following weekend. Instead, I was repeatedly referred back and forth between the Front Office and the central customer service team. The Front Office told me to contact the central number, while the central team stated that the Front Office was responsible. No one seemed willing to take ownership of the issue, and I was not offered any meaningful assistance or solution. I understand that the hotel was not responsible for the weather, but neither was I. I expected clearer communication, greater understanding, and a more customer-focused approach. Overall, this was a very frustrating experience and a disappointing level of customer service.

AC worked well, mattresses comfortable although sheets a bit stiff, large beautiful bathroom, everything very clean, storage room for luggage was much appreciated before and after check out, friendly staff too!

The staff and location The breakfast bagels were not very good

Très bien situé et correspndait à mes besoins pour le séjour. La salle de bains est partagée avec d'ajtres chambres, mais tout etait propre et en bon état. Le petit déjeuner est simple mais correct pour commencer la journee. L'Americana Inn va rester une valeur sûre pour mes prochains séjour.

Location was excellent and room was very clean and spacious.

Good

Best thing about the property was its location. No one at front desk when I arrived. The floor in my cubicle (I hesitate to call it a room) creaked. The handle on the bathroom was loose.