Marriott Vacation Club®, New York City

Hotel was not bad The elevators are waaaaaaaaaay too slow and break often. I waited 10 minutes stuck on my floor on the way to checkout.

Hotel is clean but, given the price, not luxurious. Time share sales person was rather annoying when we checked in. Great location.

The front desk and housekeeping staff were superb--friendly, helpful, accommodating, and responsive. From the time we checked in and needed a change to our reservation, they were excellent. I would stay again for the staff experience alone. Nothing, really. The hotel is small, but the size of the rooms are okay by NYC standards.

Rooftop bar had a great view and good selection. Lots of shops and restaurants nearby. Walking distance to a lot of attractions.

What really impressed us was the communication and flexibility. We were told they’d notify us if early check-in became available, and they followed through we were able to get into our room earlier than expected, which was a huge plus. Every time we came in or out of the hotel, we were greeted warmly. The staff consistently went above and beyond, even reminding us about complimentary small plate snacks, which was a thoughtful touch. The rooftop bar was also really nice it’s enclosed, so we still got the rooftop experience without being out in the freezing cold. Plus, the location is great only about a 7-minute walk to Times Square. Also worth mentioning the hotel smells amazing, which added to the overall atmosphere. Overall, excellent service and a very pleasant stay. Would definitely return!

Great stay!

Great location in Midtown Manhattan! In walking distance from a nice choice of restaurants and Macy’s..Rooms are a little small.

The price

The coffee stand in the hotel was really solid and not super expensive. The lead bartender at the rooftop was the coolest. Would definitely stay here again.

Everything was nice and clean, and I appreciated all the little goodies in the lobby like chocolates and fortune cookies during lunar new year!

Great hotel. Staff and location were great! Would definitely stay here again. Could not fault it.

clean room, staff, amenities

The hotel staff couldn’t find our reservation despite showing them confirmation saying our reservation was for next month when it wasn’t. We were put in a room we didn’t reserve it was ADA room which was very uncomfortable. The bathroom door was heavy and meant to be opened with the button but the button wasn’t functioning. We were put in a random room because they had nothing left even though we had a reservation. I would never stay here again.

Small clean room. Hotel was soooo accommodating. Restaurant and roof bar were great

Food was great lobby bar Plus rooftop bar

Location, cleanliness, very nice staff, the view was amazing. N/A

Cold weather outside

The property is in an excellent location with a very friendly, accommodating staff. I only have one complaint. The leather headboard in the room was torn on both beds, diminishing the appearance of the room. As a business person, I thought it was a shame, because the rest of the experience was perfect, so it kind of of makes you ask, why?

As a Marriott Vacation Club member and regular user worldwide, this was by far the poorest my wife and I have stayed in and at iver $800 a night. You are paying for a very good location but no restaurant, no proper facilities etc. tiny bathroom, tiny wardrobe (about a foot wide) and very run down carpets etc. and not even a decent worktop to do any work. I stayed earlier in the week in Marriott Courtyard on West 34 Street and is far superior in every way. Never again. Next trip to New York in January and March will be in Courtyard or Hilton. Very disappointed.

Wonderful!