SpringHill Suites by Marriott New York Midtown Manhattan

Good

Muy contento con todo gracias por el servicio

SO

Great location. Nice staff. Room was very comfortable and spacious by NYC standards. Breakfast was nothing special, however.

La habitación olía a humedad, la alfombra estaba manchada. Necesitan poner atención a la comodidad del cliente.

There was an awful smell in my room that smelled like the gases they administer during surgery.

The most significant issue was the climate control in one of our rooms. Upon arrival, the room was stiflingly warm. Despite reporting the issue to the front desk three separate times, the only solution provided was for maintenance to manually flip a switch on the AC unit. This temporary fix only lasted about 90 minutes before the room heated up again. Maintenance eventually identified that the compressor was faulty, yet no further action was taken to resolve the issue or offer us a room change. After three failed attempts to fix the problem, we stopped calling, as it was clear the staff was unwilling to provide a permanent solution. Regarding cleanliness, housekeeping only provided fresh towels and made the bed; they failed to properly clean the room, as we found paper scraps and a toenail clipping on the carpet. Furthermore, the hallway carpets leading to the elevators were visibly dirty. This level of service and maintenance is unacceptable for an executive-level suite. Key Issues Experienced: * Inadequate climate control in the executive suite. * Ineffective maintenance responses regarding a faulty AC compressor. * Limited housekeeping services that failed to meet basic hygiene standards. * Neglected cleanliness in both the guest room and common hallway areas. * Poor value for the high price point paid for the room category.

Great location, helpful staff. The breakfast was okay, not our southern usual but okay. Overall we would definitely stay here again. Quiet, comfy rooms and beds. The only odd thing was the glass doors on the bathroom door (in the middle of the room). It was obscured but still odd.

Shower door very close to toilet. Very tight entry when opening the door.

They didn’t make our room

It was close to everything that we wanted to do

出行方便

There was quite dark in the room, not enough lighting, and the second day the lights were not working at all in the vestibule/upon entrance to the room. But after indicating the problem to the staff, it was corrected. Also, the air conditioner was not working, although there was equipment, but the remote controller was not working (probably without batteries).

Friendly staff, easy check in/check out, 24/7 registration. There was quite dark in the room, not enough lighting, and the second day the lights were not working at all in the vestibule/upon entrance to the room. But after indicating the problem to the staff, it was corrected. Also, the air conditioner was not working, although there was equipment, but the remote controller was not working (probably without batteries).

Great location and friendly staff

I liked that it was walking distance to everything and had a breakfast. Would have been great to have a restaurant on-site.

Breakfast a good start to the day, our room was clean & functional the bed was comfy and fresh linens, location was great

Perfect location; very close to midtown attractions and mass transit, but far enough from the crowded, noisy areas like Times Square. Staff was helpful and effective I spent six days, the breakfast was the same, one thing alternating: meat ball or veggie patty. There was not a piece of fresh produce offered during my whole stay, I would have appreciated a slice of cucumber, pepper or tomato.

Good area with good food and nearby attractions

Very friendly staff Clean and quiet