EVEN Hotel Brooklyn by IHG

The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

Exceptional

good

Great location for transit and visiting, clean and good service

We enjoyed our stay and will definitely book again in the future

Location was excellent, staff was lovely No breakfast included, and overall too expensive

Walking distance to the Barclays. Lobby was nice and inviting. The rooms were clean.

Staff was friendly. Room was okay. Wouldn’t stay there again.

Awesome place to stay in at Brooklyn

Hi. I wanted to let you know about an experience I had while staying with you this weekend. It happened between 8.30am and 9am on Sunday May 31st, in the breakfast area. The woman who was on duty (I didn't see a name badge but she was about 5'4'', dark skin, wearing a dark suit and aged between 40 and 50) was so incredibly rude (to me and several other guests), she came across as extremely angry and I was pretty shocked at her behaviour. I think she either needs serious therapy and mental health assistance or she is a person not suited for a customer facing role. Either way I wanted to report her so she can be helped or removed from that role.

Great location and loved the yoga mats in the rooms!

Close to Barclay Center, trains and other lively activities and places.

I travel A LOT and spend plenty of time in hotels and this was one of the most enjoyable hotel stays I've had in quite some time. The room was amazing. I have zero complaints and if I could pack up this hotel and take it with me wherever I'm going, I would. I typically stay closer to Manhattan when in NY, but I will now seek this hotel as my first option.

Good

Good clean room with proper temp controls. The place was easily found and had some nice things to use.

Decent enough Hotel with comfortable bed and bathroom facilities as expected. Disappointing menu for evening dinner, not a great choice if you don’t like fried food! The other issue is all the extra charges that are levied on your charge card which weren’t previously mentioned when booking the room with breakfast included. This needs to be better explained to Customers. Location ok, near a few subway stations so access to central Manhattan was fine.

Great hotel in downtown Brooklyn! Walkable distance to DUMBO, Barclays, subway station and plenty of dining options. My room was clean and the fitness centre in the basement was way more spacious than what I’m used to from a hotel.

This is not a 4 star hotel as rated online. The bed was completely saggy on both sides, the pillows were quite firm and chosen for people with broad shoulders, very puffy. I asked for a different pillow and was told that there is only one type of pillow in the hotel. The push window opened, but there was no way to close it again. The fan in the bathroom sounded like a plane was landing in there... I asked for a quiet room, and they delivered on that. The people at the front desk were courteous and respectful. The towels were clean. Not certain the the carpet had been vacuumed between guests. I didn't eat breakfast, so can't comment.

This is not a fancy hotel but it was perfect for a great week in New York. Kevin at the front desk was fantastic and helpful. Workout gear in the room was a nice touch and easy breakfast options are available in the lobby. The location is great for city connections. We will definitely be back!

Expand food menu for breakfast and lunch, ie omelette, hot sandwiches, salads etc