Holiday Inn Express Manhattan Times Square South by IHG

I moved from the Sheraton on 7th Avenue and was pleased that the bed was actually a queen (not a double) and I could movraround the room without having to walk sideways to fit between the bed and the dressers and walls. Also, they would start jackhammering at midnight for 30 or 60 minutes. The Holiday Inn Express was much quieter. Also, nice location within walking distance of Penn Station and Times Square.

Staff is friendly and helpful. Center of midtown so close to everything. The room ac is old and noisy. Breakfast is ok.

Stuff are very friendly and helpful.

I liked that the hotel was in the middle of everything and they free breakfast, which i liked. But the potatoes were not cooked well. Breakfast was decent. The elevators take sooooo long btw. Waited almost 10min for one to come down at the lobby! And its very warm in the hallways and elevator. I dont think i would stay here again

Breakfast could use a little more items

The room was clean, the staff were helpful, the breakfast was decent, and the air conditioning unit worked.

Location, breakfast and staff are good No parking, no space inside the room, bathroom door have a broken hinge. The bathroom too small and the crystal door did not close properly. Humidity inside the room.

Very convenient location.

Not very clean or well maintained. The breakfast was great and so was the location. Rooms are very small, beds not the best.

Dirty and lacked good customer service.

Staff were helpful, although didnt have a fridge in the room and had to ask on 5 separate occasions. Got one eventually. Room was decent and comfortable beds and clean linen. Bathroom was ok, but room for improvement, as plasterwork has previously come away from the ceiling in the shower cubicle and looked like more was about to come away. Phones in room didnt work. Breakfast was edible, although not a great selection and VERY limited space, given the amount of guests staying in the hotel at any time. All in all, served a purpose and would most likely stay again, depending on price.

Not clean poor service

Very good

The only negative was having the dresser fall over on our daughter. It was not secured to the wall and the drawers rolled open on their own. We are not fussy people, so we found it a minor inconvenience, but when our young daughter went to get her clothing out, the entire dresser fell over on her, crushing her toe and ripping off her toe nail which was less than ideal for a trip where we were walking miles each day. We reported it to the front desk and asked that the dresser be removed or secured to the wall. They were unconcerned. Nothing was done about the situation. They told us not to use the dresser. When we asked for a bandage to stop the bleeding on her foot they directed us to CVS. We would of course go buy bandages for further use, but it seemed crazy that a hotel doesn’t have a small first aid kit available when guest have a need. Like I said, we are not fussy, and overall we enjoyed our stay here, but their complete lack of concern over something we felt like was a safety risk was problematic.

The location is ideal. It is very close to the subway, making it easy to visit New York City attractions in Manhattan and beyond. The neighborhood was safe.The room is small, but that is to be expected for the city. Honestly, the condition of the hotel was exactly as other reviewers said it was. The building is showing its age and has signs of neglect, like peeling wallpaper. The sheets were clean though and we spent minimal time on the room. The bathroom was updated and very nice with the exception that the shower door opens out so water runs out on the floor. The AC in the room worked great and we were thankful since it was hot weather. Other reviews said the elevators were slow but we didn’t have think it was that slow. The ice machines were down except for one on the 16th floor. The breakfast provided is excellent and never an issue with seating as others mentioned. While there is no laundry onsite, the hotel clerk recommended BKM Laundromat on 9th Street. Their team was so friendly, the price was very reasonable, and they got our clothes clean and folded the very same day! Overall the positive outweigh the negative and I would stay here again.

The location is excellent. They offer free breakfast, which is a great way to save money. The staff is incredibly helpful and friendly. Overall, it’s a great experience.

Superb

Exceptional

Very good

It is not well marked so you can easily miss it