Holiday Inn Express New York City Times Square by IHG

Room was nice staff was friendly

Staff are friendly and helpful. Rooms are clean and the breakfast are pretty good. I just wish the room had a mini fridge.

Location

Good breakfast buffet. However, there was a major check-in delay due to air-conditioning issues in multiple rooms. No clear information was communicated to guests in the lobby who were waiting patiently to check in for hours. This hotel management should improve its communication system.

Excellent stay! The room was clean, comfortable, and well-maintained. The staff was friendly, professional, and always willing to help. The location was convenient, and the amenities exceeded my expectations. I would definitely stay here again and highly recommend this hotel to others.

The staff are very helpful and friendly at the front desk. I did have to wait over a hour to get towels. The breakfast was ok, only thing was don’t expect to have cold orange juice… you have to add ice . It takes awhile for the elevator as well because the hotel only has two elevators . Besides those minor things it’s fine. The location is good by the subway and Times Square, There are alot of restaurants and you are close (walking distance) to broadway shows. I would stay again.

Ok to stay close to times squre

No hot water, most channels on tv had no voice and picture was terrible. Call the front desk multiple times and no one ever came up and fixed the hot water or anything.

clean room kind staff close to times square AC . great./

Room was cool and clean. Was great after a long day sightseeing. Breakfast was good, lots of choices. City view was just awesome!

it was excellent

Great stay, no complaints.

Location. Breakfast just ok. They did not have any plates. Said they ran out. Had to use cereal bowl.8

The rooms are just fine. Lobby could use a coat of paint but otherwise good. Like a college dorm room/small no-fuss, efficient.

Need a bit of TLC but other than that it's at a good location.

The staff was helpful, courteous and accommodating. The room was very comfortable and clean. Breakfast was good, the day my wife and I were there we had good coffee, eggs, pancakes and sausage, all very tasty.

like

On arrival, I checked into a room with 2 queen sized beds. ONE BED HAD BED BUGS!!!! The entire cover of one of the beds had bed bugs. I then went to the lobby to ask to be placed in another room. A few customers in the lobby expressed experiencing other problems resulting from housekeeping errors. The two front desk workers were very kind and doing their best. Yet none was surprised at my account and they simply issued me a new room. I crossed fingers it wasn't a repeat. I've never left a negative assessment. But this was too much. To have this be the case when NYC was hosting World Cup matches and a big parade for the New York Knicks parade added to the stakes of navigating the city at a crowded time. To not sleep well or feel like I didn't want to spend any time in the room except to get ready was a disappointment. In short, be advised. Read the reviews of others before booking. Or search elsewhere. Good luck.

This hotel gave me a bad experience. First, Expedia showed checkin time at 3pm, which we later found out that the hotel’s checkin time was 4pm (they should update this), so we waited an hour. Mind you, it was very hot and we were sweating and we just wanted to rest in the room. At 4pm, we were told room was not ready yet, so they had us choose a non-city view for the same price of 312 USD, just so we could rest. Receptionist did not apologize, but we let it pass. They gave us another room, and we went there, the cleaner was still vacuuming the room and he did not even apologize and was trying to stop us from talking, saying “no English.” We understood, but staff here did not have proper customer service etiquette. We paid 300 USD, room was dirty, tissues in trash, no fridge, and bad service. Never going back. Please go to the other Holiday Inn Times Square, they are way better.

Close to Times Square and all the attractions