DoubleTree by Hilton New York Times Square West

Great location if you need access to the subway. Within walking distance of the New York Public Library and Bryant Park.

But - the room was so quiet and super cold a/c. The room was very clean and the bed was comfortable. The shower had great water pressure. The location is great but for the price, there are a lot of factors to consider.

AC sucked and was hot all night, the elevators took forever however the hotel is close to most places.

The hotel is in a great location. Rooms and property are clean. The best part about the hotel is the friendly staff. Everyone is helpful and genuinely wants to help. Front desk, bartenders and restaurant staff are awesome! The only knock I have is that the elevators can be slow during check in or checkout hours. The air conditioner was a little loud which doesn’t bother me but I can see how it might bother others. I will definitely be back!

It was a good experience here

Property needs a complete overhaul which is apparently coming in the next year. Restaurant is dismal with a menu which looks full of items from Costco. Tiny rooms but that’s NUC.

It was my second time there and they stay was good

Hotel was great very central for easy access to local subway rooftop bar superb viewing point staff on hand all time if needed definitely would come back

Was not a good experience. Line to check in was too long. Had people trying to skip the line. Had to wait 20 minutes for the elevator. Ordered a microwave for my room and when I walked back to my room and opened the door the microwave was on the floor.smh

Excellent service

Very busy hotel but everything went well.

It's in a good location. The employees were friendly. I was not offered an upgrade when I have Gold status. It was never mentioned. I did ask if we could request a late check-out and I was told no. The next day, the young lady who helped me was on the phone with a guest and offered that person a check-out time of 1 pm. I hope she was one level above me! It is NYC, but I never thought a sandwich and a Diet Coke with tip would be $41. I'll know better the next time. And the service wasn't even that good for the 20% tip added on automatically. Needless to say, I did not add any more on.

Exceptional

One of my favorite hotels to stay in when I visit New York

Good

The front desk staff were extremely nice and welcoming!! Love the positive energy

Exceptional

Exceptional

Very good

Superb