The Flat NYC

Sharing a bathroom wasn’t as horrible as I was expecting, but walking up the scary, creaky, uneven narrow staircase was not my favorite. Especially after doing 20k steps around NYC, climbing 4 stories and then having our key not work. Twice.

I'd say The Flat was OK, a pretty good value for the price in NYC. The amenities were a bit run down; the carpets were a bit threadbare, the stairs leaned, and the toilet paper holder had been pulled out the wall. Rooms are small, but functional.

There’s no elevators and the only staff that helped me were the cleaning ladies. If you plan on making a trip WITHOUT suitcase i say it’s good but the rooms are overly tiny for the price.

Convienient location near subway stations. Value for money no window

Location Room was so noisy from the road window wouldn't shut properly because of AC and i needed ear plugs when garbage truck and all the trucks went past thought i was next to a construction site and when people were parting down the road heard everything. Bed was very uncomfortable.

Good location. Absolutely unacceptable. I went to reception and clearly explained multiple times that I wanted to extend my stay by two nights, with checkout on Tuesday. I was specifically told that booking directly through the property would result in a better rate than Booking.com, so I showed the rate I had found online. The result? I was booked for only one night, yet charged the rate I had originally shown for two nights. It is difficult to understand how such a basic request could be misunderstood after being repeated multiple times. What was even more disappointing was the response afterward. Rather than acknowledging the mistake and trying to find a reasonable solution, the staff showed little interest in correcting the situation. I was essentially left to absorb the cost and inconvenience of an error that was not mine. Whether this was incompetence or a deliberate attempt to take advantage of a guest, the outcome was the same: misleading information, poor service, and zero accountability. I chose to leave and take my business elsewhere. I would strongly recommend that future guests double-check every detail and every charge before agreeing to anything.

Great location, convince A bit limited facilities

Good location, Nice staff, they can keep you lugggage before check in and after check out, complementery water/coffe/tea I don’t know if it was just because i booked the night before but the Prince was so high for the quality. Super small/old bedroom. Walls felt like paper, I could here Everything from the outside. Bed not Good at all. Not a good price/quality relation

Pleasant

Great location and comfortable accommodation with everything needed for a place to stay whilst exploring the city

the people rooms very small and no kettle!!

Absolutely nothing Was nasty, dirty and disgusting

Great location, close proximity to shops, restaurants and attractions. Spacious enough. Simple and clean, exactly as described. Good value for money. No elevator, had to carry suitcase up and down three levels.

I think they should be more honest that this is more like a hostel than a hotel. I was not prepared to share a bathroom, and did not notice when booking it cleary stating that you would need to share a bathroom.

We chose this hotel based on great reviews, but our experience was highly disappointing. The only positive was being allowed to check in early, though the front desk agent seemed bothered rather than welcoming. The major issues began at 10 PM with a heavy metal storage room door right outside our room slamming repeatedly for an hour, startling us awake. I messaged the hotel; they apologized and stopped it, but the disruption was already done. Later, we heard front-entrance doors slamming too. The hotel refused a refund because they were "full," and even Expedia couldn't convince them (though Expedia stepped up and gave us a $200 credit for the awful experience). To make matters worse, the next morning at 9:15 AM, there was no coffee available. When I mentioned it, a staff member rudely yelled that it wouldn't be ready for 30 minutes. Later, we returned to find the front desk thought we had checked out and were about to clear our room with all our belongings inside! The room quality was poor: clean but stained towels, mismatched/tacky toiletry bottles, and a king bed pushed against a wall, making it hard to get out. The mattress was so cheap we could feel the springs. Look elsewhere for better service and comfort. I do not recommend this property.

Very good

Location, stuff, interior I asked additional blanket and administrator brought me bedsheet and said that it was a blanket.

Superb

Location was fantastic. Staff were very friendly. Did exactly what I expected was quiet enough and the free coffee was nice. The shower and shared wc weren’t the cleanest but for the price was fine.

Exceptional