Tru By Hilton Brooklyn

Tru Brooklyn is always my go to when I am in town. Nice location. Quiet rooms. Nice staff. Love the continental breakfast. Will be back soon!

Bad

Flush lasted for five minutes. Loud, smelt like cat pee

Room clean and comfortable Staff pleasant and efficient

Very good

Great place to stay. Clean, rooms very kept together and quiet.

Very good

Exceptional

Breakfast was inedible by the end of the breakfast service time. The oatmeal had turned to paste, the yogurt was gone, the bacon was soft and greasy, the bagels were gone. Otherwise the hotel was fine, I slept well.

The room had everything I needed in it, and it was thoughtfully planned with some touches that much fancier hotels do not have. A small wall of hooks, a place to sit down to takeoff shoes and so forth, reading lights by the side of the bed that you could angle the way you wanted, and a tiny fridge. all arranged well. The television was easy to control. The shower was easy to turn on and off. I got fresh towels each day. The staff were extremely nice. The LED lighting was very cold and gray. Much warmer LED lights are available in the 2700 range. The bed was comfortable, but it took up almost all of the room. It was fine for me, but would not be for two people. The breakfast wasn’t very good. The pancake machine was broken. Instead of having a big display of different foods, which aren’t very good I suggest providing the usual coffee, tea, hard boiled eggs, yogurt in different flavors and granola or cereal, and leave it at that.

Everything was clean and well maintained and had everything I needed. Only made it up in time for breakfast and it was good with lots of variety! Thanks TruHilton.

I truly enjoyed my stay at the true by Hilton. The staff was amazing and extremely helpful. I even got lucky with a staff member who was willing to take pictures of me for my graduation. There is also a great lounge downstairs with games and a pool table and it was super modern and super cute.I love how clean the place was and the breakfast was great too. They offered tea and coffee all day at night which was a plus. It was in a prime location that was walking distance to so many different areas. Being a former Brooklyn resident, it was like being at home. I will definitely be back.

Wish there was a hot tub or bath tub in the room but I understand that’s not a thing these days. Very nice stay!! And it was the first time I ever visited Brooklyn

Very good

Exceptional

a relatively new property with basic amenities in a rundown, unattractive part of Brooklyn. Room rate was outrageously priced.

Great stay!

The bed sheets, pillows and bathroom towels all looked extremely worn and dingy. The comforter was also stained. The hotel also refused to provide a room on the top floor despite the fact that this was expressly listed as a feature when I booked the room through Expedia. Upon contacting Hilton customer service directly, I was told that they cannot guarantee a top floor accommodation since it is based on availability, and that this was an error on Expedia’s part and they recommend that I book through Hilton directly going forward. Hilton has refused to provide further assistance and has not offered any refund or credit despite the fact that I immediately left the hotel upon observing that my room was unsanitary. Terrible customer service.

Great location! Near subway and about 15 minute walk to Barclays! I am a Hilton fan.

Location was not optimal in terms of outside dining options.