Le Méridien Chicago - Oakbrook Center

The room was very clean. I wish there was a valet person available to help park but the employees did allow me to pull up and park very close near the hotel doors which worked out great because we had so much rain. I love the location. I’m thinking about returning soon.

We parked in the mall parking lot ( there really wasn't a designated parking area for the hotel) ( the back door entrance has the name of a restaurant, very misleading, and it was locked at 12:30 pm) we could not tell where the entrance was, due to the Vans parked in the front entrance, there also isn't an awning at the front entrace to your car under, and it was raining, we walked from the mall parking lot around to the front entrance in the rain with our suitcases! As for the rooms, I had it set on 69 F. and it would not cool well. The carpet had perfumed powder that had me sneezing, (the carpet really needs to be changed out in the room it was really worn out, way over due) I felt like I was in a dungeon, very poor lighting in the room. Also bedding needs to be upgrading. I have stayed in many Marriott hotels and i must say , this is one of the poorest maintained Marriott hotel I have stayed at, doesn't meet their standards. Unfortunately I would not recommend this hotel to a guest. Especially in the nice area that its in, one small plus is that it has 2 good restaurants within walking distance and the mall within walking distance.

Nice stay

Exceptional

Very good

Staff great! Location to eating, drinking, shopping options and ORD are a huge plus. That we had to leave

Shady management or incompetent staff? I can't decide. Booked a stay here because it was listed as a "pet friendly" hotel. Informed them at the time of booking that I was traveling with 2 adults and 1 cat. In the 3 weeks after I booked, the property sent me every kind of marketing and promotional email. Then, the morning of check-in, their guest services supervisor, Maxine Lewis, sent me an email informing me that they don't allow cats, only dogs. Why would they wait 3 weeks to tell me, then just casually drop it in an email? No phone call, no text, no apology, no sense of urgency. They waited 18 days to tell me. At a minimum, this was utter incompetence. However, I'm starting to think their intention all along was to leave me no other options, then charge me a large penalty for a prohibited pet. I cancelled and was lucky enough to rebook at another property with just a few hours notice. Will never stay at this property, and I urge you to use caution when booking here

Clean but far from the city which made traffic bad

Nice rooms and outdoor patio and bar Said it had a pool and it does not

The hotel is very clean, extremely quiet, and the staff is among the best. The service is excellent, it’s a great place to stay, and there are many shops nearby

Exceptional

Our car was stolen in the parking lot. No one from the hotel reached out to apologize what happened on their property.

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Great

Great staff, accommodating great area. Great breakfast

Very clean and aesthetic

Superb

Nice

PERFECT

I always find this property well staffed and managed. The rooms large, comfortable and well-appointed. I also appreciate the quality of the in-room coffee service.