Extended Stay America Select Suites - Omaha - Southwest

horrible hotel no hot water in shower. Dirty fridge, horrible bed. Don’t recommend at all. City should close this property it’s a health hazard.

Good basic hotel. Stayed 4 nights during the College World Series. My room was quiet and the bed was comfortable. AC worked fine. Fridge and Microwave worked as well. The staff at check-in was friendly and the process was fast. I can't say much more than that.

Staff was very friendly. The room was fine but the bed did not fit two people and having to pay for an extra towel or reuse one over multiple days was not ideal.

Very good

The location was great for my purpose. The staff were friendly, the room clean. I believe it provided what should provide given the price. The hallways and elevator were not as clean as the rooms. I understand they are high traffic areas and not as important as the rooms. The walls were paper thin.

Good

I reserve a room with queen bed… when I got to the room it have a full size bed with a bad mattress… terrible night not good sleep.

I paid for a room that I was not able to use because there was no one available to check me in. After a long trip, I arrived late and was too tired to safely keep driving. I called the 800 number and was told the lobby was only open until 10 PM, the hotel was short staffed, and there was nothing they could do. That is unacceptable. I ended up sleeping at a rest area because the room I paid for was not accessible. This created a serious safety issue. Hotels.com should not sell rooms at a property if guests cannot check in after hours. If I do not receive a refund, I will dispute the charge with my bank and file complaints with the Better Business Bureau, Hotels.com, and the appropriate consumer protection agencies. Please process the refund immediately.

TV would go in and out and even shut off! Could hear the room above me that sounded like they were rearranging the room until midnight. Taking a shower needed it on cold water to get hot water.

Close to where I needed to be TV would go in and out and even shut off! Could hear the room above me that sounded like they were rearranging the room until midnight. Taking a shower needed it on cold water to get hot water.

The Manager and team are professional and property looks great and smells good. They are so good with my service dog too. Thank you!

Housekeeping is only provided every two weeks, which already raises concerns about basic hygiene standards. In addition, the front desk area had a persistent odor suggestive of a plumbing issue, which made the environment unpleasant from the outset. More seriously, I experienced repeated insect bites throughout my stay. Initially, I did not realize the cause, but by the third night I discovered there were bed bugs on the bed. I was able to kill a few and document them with photographs. When I reported this to management, my concerns were dismissed. I was told the evidence I provided was not valid, and no meaningful effort was made to investigate or address the issue. To make matters worse, the hotel refused to refund the final night of my stay despite the room being uninhabitable. This experience reflects a troubling lack of concern for guest health, safety, and basic customer care. I am seriously considering reporting this incident to the appropriate regulatory authorities to ensure that proper inspection, sanitation, and pest control measures are enforced to protect future guests. I would strongly caution others before choosing to stay at this property.

Exceptional

I never got to the room. I wasn't allowed to check in with my guest. They denied me after making me wait 15-20 minutes in the unattended lobby. The worker was sleeping in her room.

Generally speaking this is a "functional" hotel. I've stayed at other ESA's around the country but this one was sad. I was not impressed by the extra charges to have any utensils or cups at all in the rooms. The reason you get a suite with a kitchenette is to use it, not to get charged almost as much as the room itself for some utensils. It was also difficult to find. All in all if you just want a cheap bed for a night to crash it, it's ok. There are other and better options in the immediate area.

The staff was very friendly and helpful. The rooms were dirty, the building smelled awful and the showers were cold.

I didn’t eat breakfast. Rooms didn’t feel that cozy and the hallways felt a bit dirty.

My bath tub still had dirt in it and the refrigerator in the room had all kinds like rust marks all over the bottoms of it and place smelt like a sweat/THC mix ?

The room was nice and everything worked as it should

Bad