Home2 Suites by Hilton Orlando Near Universal

Clean room, breakfast was good definitely better than most hotel breakfasts. I’d stay here again

.

We enjoyed the breakfast, particularly the egg bites, the room was clean, and most of the staff was polite/friendly. However, we encountered a very rude front desk staff member both during our evening check-in and when we arrived back late to the hotel one night. There was no parking spot in the lot available for us that night, and we asked what to do and received a very rude response of “have you ever parked at the curb? Like at someone’s house?” and other short, sarcastic remarks. I definitely can understand someone having an off day but having encountered the same person twice with a similar level of rudeness - it was very off putting and needs to be addressed. The property also needs to sort out their parking issue, as there should be enough spots for guests and we shouldn’t have had to create our own spot at a curb in the lot. We were concerned about being in a fire lane, etc. The only response received from the front desk staff member when concerns about towing were brought up was a very short “I don’t call tow on anyone.” Okay… so you can also guarantee no one else would? And that we aren’t in a fire lane or in the way of a delivery? It’s been a long time since I’ve encountered someone that rude working at a hotel, and I’ve stayed in many.

Great customer service by the team! There is an issue with finding parking and people parking anywhere they want in the parking lot management might want to fix.

Habitación limpia. El área de la piscina también, con servicio gratis de toallas. El desayuno ha disminuido en calidad respecto a visitas anteriores. Personal como siempre muy amable.

Excellent location very close to universal. Clean, spacious room with a well equipped kitchenette. Good breakfast. We had an excellent stay here and the pool was great for cooling down after the parks.

I always enjoy staying at the Home2 suites.

Very inexpensive for the time we were there (not peak) and met the need for a place to stay for one quick night, so ultimately it was fine but if you are staying multiple nights for a vacation, I recommend choosing a different property as the building is a bit old and the customer service was hit and miss.

We liked how close Universal was from the property. Some of the amenities offered were not available like the shuttle service. You have to book 24 hr in advance at the sister hotel in person. Breakfast was a nice touch.

The accessibility to the parks and to many other attractions. Most of the staff was serious and looked mad with the exception of a couple of them.

Breakfast was Sooper awesome and staff always kept food refilled irrespective of crowd

- Spacious and clean room - Quick and efficient check-in and check-out - Most of the staff were very friendly and cheerful Areas for improvement: - The carpet in the hallways was a bit dirty - Breakfast could be improved: few healthy options, almost no fruit—just bananas - The staff weren’t always able to answer my questions about nearby activities

Location, space, cleanliness,breakfast!

Very Clean! No complaints!

Good helpful staff

Clean close to universal very good breakfast Staff at check in not nice. Room with too much noise from the ac that started at 5 am

The hotel was in a great location. Close to Universal and close to I-4. The room was spacious and parking was easy. They had great coffee that you could get anytime of the day.

Clean room. Great little breakfast buffet . Great place to stay longer if needed as huge room with little kitchen and microwave in place

Breakfast was delicious. Pool was great 👍

Bathroom exhaust fan was not working and staff was so rude on the day I checked in