Waldorf Astoria Orlando - An Official Walt Disney World® Hotel

Overall a very beautiful hotel. Room’s were nice at the surface, but our toilet wasn’t working properly. Then, maintenance left all their tools in the room after they’d finished fixing it and when we tried notifying a staff member that was in the hallway, he just told us he wasn’t part of that crew so he couldn’t help. Had higher expectations. Have had a better experience at Swan and Dolphin.

The room is clean and the bed is comfortable. I didn't like that they don't have a business center for guest to use and printing document.

👌

Great Hotel. Next to Disney Springs

Exceptional

Great hotel! No issues. Highly recommend!

Amazing experience! Will return soon.

This hotel offers an exceptional experience!

Beautiful stay, amazing views, very coean, exceptional customer service, highky recommended.

Definitely not what I expected from a 5 star, aside from valet and housekeeping who were very helpful, remaining staff weren’t very helpful and attentive.

The lobby area is very elegant, although somewhat small. The staff at the front desk were very friendly, although check in seemed to take longer than it should have given that only a few people were waiting. Breakfast was delicious. One minor observation was that I was given a specific promised delivery time for my order, with staff stating it would arrive "at or before" a certain time. That commitment was missed by about three to four minutes. Not a big deal in itself, but it did leave me wondering why a firm time was promised rather than simply providing an estimate. The room (a suite) was pristine, and the beds were very comfortable. It also had a nice view of both the golf course and the pool grounds, which were very well maintained. The only negative item that genuinely stood out, and was not simply a minor nitpick, was the condition of the carpet outside the service doors. It appeared worn, stained, and somewhat dirty. Unfortunately, because the rest of the property is maintained to such a high standard, it was particularly noticeable and felt out of place. It likely would have gone largely unnoticed at a lesser establishment, but here it stood out visually against an otherwise exceptional experience.

Atmosphere

Exceptional

Amazing stay! Room was super clean, housekeeping was amazing and the staff was so friendly and fabulous!

Staff was extremely helpful. New hotel. Nice to have cafe etc. -best meal of trip was teriyaki salmon at bar!!! Great for a Disney vacay( free transfer to parks) with LESS little kids. Eventually may be nice to have sundries shop, another restaurant but great hotel. Also suggest a few suites with washer dryer would be helpful.

Lively and really Clean Disney hotel

I love this hotel.

Gorgeous facility with wonderful staff. Room was spacious and comfortable

Front desk and concierage staff are very helpful

Exceptional