Holiday Inn Express Rolling Meadows - Schaumburg Area by IHG

Staff was good. Pool was closed, generally rundown and outdated. Noisy sleeping conditions.

Area was horrible, condemned building with rodents next door inside was very ran down and smelled. Room was dirty as well will not stay here again.

The pool was not operable. Looks like it hasn’t been operable in a while. Wouldn’t be a huge deal if we didn’t book our hotel solely based on an outdoor pool. The staff were friendly, breakfast was decent. Rooms weren’t terrible and having a balcony was nice. It would have just been nice if they had it on the website that there was no pool and we could have picked somewhere else. Feels weird to pay full price expecting what is listed and then finding out it doesn’t even run.

2) My stay continued upto June 7th. I requested a late check out and was offered upto 5:30 pm by Kittu who was at the desk for $65+tax. I checked out at 5:20 and was told by Nikki the person at the desk that I had only until 3 pm and will be charged full price. She talked to Juaan (supervisor) a very rude and adamant person. They checked me out but did not give my bill and said they will do that the next day and send the invoice. Next day without my consent another $120 was charged to my credit card. 3) Room was never cleaned for the 4 nights I stayed. 4) Breakfast suppose to be upto to 9:30 but everything was rapped up at 9:20 The only person who seems to know anything is the lady who was at the desk week days in the morning. 5)Pool was closed and poorly maintained. Anyway, I normally don’t write reviews but had to do it here just for people to know. I always stay at holiday inn express anyplace I go but this was my worst experience. I don’t think this is run by the corporate.

Beautiful property and very clean bedding.

The Holiday Inn Express Rolling Meadows - Schaumburg Area was fine but it is an older property. they have upgraded (not sure when) but some of the amenities on the website are not as advertised. The pool says it is open (as of May) but it was completely closed with the cover still on it. The pet policy was confusing because it says it has a no pet policy, but read further it then says it does. Talking with the manager he said the policy is for dogs only 25lbs and under. They need to clarify this so people are not confused. the breakfast was good... Hot items (eggs, sausage, biscuits, gravy, etc.) and presented well. Overall cleanliness was average. Not terrible but but great either. The room and hotel was quiet and we felt safe. We would stay here again but need to make sure website is updated with current information of what is available and what is not.

There appeared to be a major operational issue: the hotel had not properly updated Expedia and other booking sites to reflect that they did not have enough clean rooms available. While rooms existed in the system, many had not been cleaned due to staffing shortages. Several guests were assigned rooms only to discover they were still dirty upon arrival. My room had been cleaned, but it was clearly not fully prepared for occupancy. It was missing basic items, including a chair, TV remote, and towels, as though furnishings had been removed and never replaced. The room was also extremely hot, and the air conditioning was not functioning properly. The following day, I requested to be moved to another room, but I was told none were available. This property is not being operated at the standard I have come to expect from IHG hotels. The staffing shortages and lack of organization resulted in a very disappointing experience. I chose to end my stay early and will not be returning.

Hotel did not disclose that the pool was closed prior to Booking. When asked about the pool, the front desk clerk stated we do have a pool, it’s just not open. The rooms had stained in the sheet, the desk in one room was filthy and the trash had not been emptied. The bathroom was disgusting. The desk clerk stated that the housekeepers left at 12:00 noon and only offered to change the trash. The Hotel sits behind an abandoned hotel. We were relocated by Hotel.com, but three days later have not been refunded by Holiday Inn.

Need upgrade. Staff were not great, no toilet paper in room. Cracked sink and grouting in shower partly black, floor towel had hole in it. Staff were not great. All in all I would not stay there again. Holiday in express used to be first class, this property need an upgrade.

Thank you will stay in again

Room smelled funny but everything looked clean. Staff was excellent and Anna was very accommodating. We asked for a later checkout since our flight was late and she allowed us to stay a little longer. Breakfast was good and the beds were very comfortable.

Choose someplace else. The pool was covered. Our blackout shade did not go down and they said they would fix but never came. Keurig in the room didn’t work. No hair dryer. The first morning someone came by to collect our dirty towels and never brought any back

Would not stay here again.

The property was nice. Staff were friendly. The room was spacious and nice. Only complaint was the shower was pretty gross.

Breakfast was ok, room and bathroom were clean. The hallways look a little work. Other than that it’s a pretty good deal for the money. Parking was hard to find after 9 pm

Comfortable bed. And rooms are cleaned daily.

Okay television kept on going off and on because it was loosing connection to tv server

Old appearance and terrible bedding for the price they charged!

Really clean! Bed pillows were some of the best we've come across staying in hotels which made sleeping pleasant

Everything about the room was broken and falling apart. But nice breakfast options and staff was friendly.