Hyatt Place Chicago/ Schaumburg

All staff was excellent.

No room service, rude front desk. And it felt like it was haunted. Strangest hotel I’ve ever stayed in.

needs a new ownership with better experience

But, Check in required $25 fee in case of essentials. (Note paid by card. Never purchased anything during my stay.) Then later $98.00 was charged to my account. I addressed the issue to the staff and she corrected the charge and stated my card was used for someone elses purchase on error. She reversed the charge. Which still isnt posted. Staff apologized but I stated this shouldnt happen to anyone. Thank you

Easy check in bathroom kinda small

A decent hotel with big rooms, a bar, and good breakfast

The sheets were literally flooded with mildew, I lifted my white sheet up towards the light and all I could see were patches and splots of what looked to be mold growing between the layers of the sheet. The sheet was too thin for it to be cushioning. I was pretty disgusted.

Lovely hotel. Helpful staff. Easy parking. Clean spacious rooms

All was good, convenient location, great hot breakfasts and the young 16 year old student at the front desk was outstanding and very professional. Everything was great except the area where the toilet and shower were, it was quite a tight fit to get in and out when opening the door to get out.

Traveled with family. The hotel was pretty clean and the staff were nice. During our stay we had a noisy party across the hall which made it hard to sleep at night. Thankfully the people quieted down around 11pm. Breakfast was ok. They had more options than other hotels. The second night of our stay the fire alarm was pulled and we had to stand outside for a while in the middle of the night which was annoying. Other than that we enjoyed it.

I like the reception and how clean the place was

checking process was not good and room was below average and it’s bathroom was way too small. overall a below average hotel.

The stay was decent but the hotel could use some upgrades. Staff was great and the breakfast was decent.

It was nice it had free parking. Breakfast was ok. I just wish all hotels would remove the carpet from all rooms as the carpet seems to have all the grunge in hotels.

Gentleman at front desk was very accommodating and friendly.

Excellent all around

When we entered our room it was clear that the cleaning staff sprayed men’s cologne on the AC vent. It was so overwhelming. Also the towels smelled liked fried food. Pillows were very uncomfortable.

What stood out the most was the exceptional customer service and attention to detail. The entire experience exceeded my expectations, and I would highly recommend this hotel to anyone visiting the area. I look forward to staying here again in the future.

Pool not open. Water pressure is terrible. No muffins are served for Breakfast

No microwave in room. Pool was closed but no notice on here. We booked this hotel so the kids can enjoy swimming after a long day but learn that the pool was closed for maintenance and the front desk staff say it has been closed for awhile.