Homewood Suites by Hilton San Antonio Riverwalk/Downtown

Na

-The location is good, but does require a bit of a walk to get to the bustling part of the riverwalk. -Price is good for downtown -Breakfast was good, but ends at 9:30, which is a bit early for some -You can check in early for an additional $50, if room service can accommodate -The view was nice Negatives: -The sink in the room constantly leaked -There is no ice machine on the property -The pool is small and was very cloudy/green (there isn’t a bathroom near the pool, so that is likely why) -The pillows are either lumpy or extremely flat, either way they need to be replaced -The bedding is lacking, there isn’t really a comforter just an itchy, thin blanket, so bring your own. -Valet is pricey and the text to let them know you need your vehicle didn’t always work -Getting in and out of the hotel is a bit tricky for those who can’t use stairs -The TV is not a smart tv and only offered about 59 channels, of which only 20 or so actually worked. I would bring an HDMI cable and a device to connect to the TV so that you can watch something -There is a pull out sofa, but super uncomfortable, as expected

Location was convenient it was clean it had good amenities N/A

The room was not clean and there were cockroaches in the dishwasher. We informed the front desk and they moved us to the 10th floor, which is the top floor. There we would find that the plumbing did not work properly so we had to call Maintenance. After Maintenance had left, we discovered that the air-conditioning was also not working and it was a nice warm 94° day. After two nights of not sleeping well in the heat, we decided to leave. We still had one additional night booked but told her there would be no refund due to company policy and that we had booked through a third party. I would not recommend this particular Hilton. All of the others we have stayed at seem to be quite nice. Not sure which individual owns this one, but it needs a lot of attention.

Great location. Almost everything are within a walking distance, 15-20mins max. The rooms are a suite so it is spacious. Breakfast is also included.

Room was excellent, staff was helpful and kind. Only complaint is are that the breakfast was exactly the same for our 4 night stay.

The room stunk , they attempted to spray with air fresheners but didn’t help.

The only downside to the property is that the parking is 100% valet, but the valets were very good and attentive, I typically would request my vehicle when in my room and by the time I got downstairs my vehicle was being pulled up.

We had a wonderful stay at this hotel this past week. The staff was courteous and helpful. We had an A/C issue when we first arrived, and they sent someone to fix it that same day. We enjoyed the location and the room was very clean and comfortable. We would recommend this hotel to anyone looking to stay at a nice hotel on the Riverwalk in San Antonio.

We took a family trip to Dan Antonio. The hotel is located only a couple blocks from the riverwalk restaurant district. The hotel was very accommodating. My daughter lived the rooftop pool. The downside was the $56 a night for parking but there are other options close by that are less than half of that a night.

The location was good and convenient for our needs. The front desk person seemed concerned and did what she could do from the front desk, as she stated she had no one to address our concerns. The valet personnel were really helpful, courteous and prompt.

The property was clean. I’d like to commend the maintenance man. He fixed a light in the room and was very respectful and kind. Keep it up. We had mixed experiences with the front desk. The lady at checkout was kind. Checking in was not a good expwrience.

Above everything, the entire staff was absolutely amazing! We were in town for my son’s graduation at Ft. Sam Houston, so we were a large crowd! We had a few bumps and hiccups along the way, as is expected for such a large group and each and every staff member that we dealt with went above and beyond to fix any concerns we had. We happened to be there during the Spurs Championship tournament, so our hotel, much like many others was packed! But that didn’t make us feel any less important. 100% recommend! Oh and since my son will miss the next few birthdays for his little brother, we had a pool party for him, as our trip was just before his birthday, and we loved the view from the pool on the roof! I do wished we could have been able to watch the sunrise from the pool area, but safety of the children is way more important, so we totally understand having certain hours that it is opened. So many things were just within walking distance of our hotel and that was very convenient. Some of our group valet parked and those guys were on the ball, especially as crazy as it was at check-out the next morning. The rest of us parked in the lot across the street and next to the parking garage. It was the best priced we found, at $20/day. The garage was $25 I believe and since we stayed 4 days, it definitely made a difference with 3 other vehicles. Also, it was easier to maneuver than the parking garage across from the hotel. We never had an issue with it being full during our stay.

Exceptional

The room was clean and cold. The lobby was hot no ventilation.

Good

Greta Location!

Wonderful stay! Right on the Riverwalk and easily accessible to downtown for other attractions. The Front Desk staff were very helpful in providing information about the area and the best ways to see the city. Our toilet was plugged and the maintenance staff were extremely speedy in resolution. Affordable and comfortable.

Everything was very good... My only personal opinion is the Breakfast could have been a little better with either having pancakes or waffles or Biscuits/gravy.

The property was very clean and well maintained very organized. The breakfast was ok not the best but good. This is such a great property for families with children.