SureStay Hotel by Best Western San Diego Pacific Beach

We stayed here for four nights to attend our daughter's graduation and do some sightseeing in the San Diego area. Overall, good value, price for four nights, one room with two queen beds and three adults was about $900. Clean room, a bit cramped for three adults, but workable. They offered a free breakfast that included eggs, sausage, and 'make-yourself' waffles. It would've been nice to have a toaster and maybe bagels, bread, as options to toast, but they had neither, nor was there any oatmeal. We used the laundry room, which had just one washer and one dryer. For the size of this property, they should've had at least a pair of washers and dryers for the convenience of customers. While we were about to do laundry, there were two other groups who were about to do laundry too, and there was an argument between the other two groups behind us, regarding the laundry. The property offered free parking, which was full except for only one space when we arrived to check in late on a Friday. When we checked in that night at the lobby, there was an uncomfortable experience where we overheard an irate person on someone's speakerphone as that person was trying to explain to the front desk person that the hotel had messed up her reservation for the customer who was supposed to be staying there. The front desk person still managed to get us checked in without too much delay.

All the furniture is rundown the rooms are rundown and unkept. The property itself is overrun with homeless people that harass the customers as they check-in.

room was small, no seating

Its a good value for the money. The internet and television capalbilities were terrible.

Standard room, so grateful for a hotel bathroom with a good fan! This isn't the same standard as other best Western hotels. On par with quality inn maybe. Beds were very firm but the pillows were great. I arrived at night and had to pause while waiting for local unhoused folks to wander away from the parking lot before I felt safe to even go check in. They were no doubt visiting the 7-11 next door. By day, though, the area felt fine.

Clean room, breakfast

Overall, the hotel was satisfactory. I would rate it 7 out of 10.

Rooms were so small and congested. Food/ Breakfast was horrible! Eggs and sausages in same container with a divider. Eggs had sausages smell.

Exceptional

The hot water was not hot enough at night. As soon as we entered the room, we noticed a strong kimchi odor. The internet speed was also too slow. The entire hotel is in need of renovation. Considering the condition of the property, charging $300 per night is completely unreasonable and does not reflect the quality of the accommodations provided.

Pleasant

Exceptional

Very easy to get in and out of.

Breakfast was good

Disappointing

Nothing at all. The bed sheets were not changed and clearly were soiled and smelling from the previous guest’s stay. The bathroom was untidy and the toilets didn’t flush properly. The floor in the room was very dirty and cannot walk barefoot as some grime would stick to your feet. Very uncomfortable and gross hotel.

The room smelled terrible. Smelt worse when AC was turned on. It was was too humid because of poor ventillation. You can hear everything from every room including people talking, slamming their door shut, stomping around in the room above us. The shower pressure was incredibly low. There was no hot water. None of our towels would dry over the 3 days because of it being too humid. When we needed new towels we had to walk our dirty ones to the front desk ourself, so no service for necessary items. Breakfast was good. One of the front desk ladies was rude.

This hotel is misrepresented online. The pictures online were Photo shopped and when we got to the hotel, it was nothing like it was described online.

We like the carpetless room. Location was near restaurants, churches, & freeway. The staff was friendly and easy check in. The room was tight and dog fees were ridiculously expensive! 70$ per night is outrageous. If they are charging for dogs stay then the hotel should provide something for the dogs such as snacks or towels. We have stayed at others hotels with dog fees of 15$ per dog/ night.

Convenient and has everything you need. Noisy. Rooms have issues: fridge, clogged sink, AC having difficulty