Hotel Ikon

Nothing The Hotel called me as I landed in San Francisco to let me know they had to cancel my reservation because they were fully booked and the reservation through the 3rd party didn't stick into their system even though I got a confirmation email about my reservation. I've been trying to get my money back from this as I was never provided a service and they were the ones that cancelled but everytime I speak with booking.com they say they need confirmation from Hotel Ikon who hasn't had a manager around that can help with this when called. When I first called I was told I would get my money back in 7-10 business days but still nothing and no communication from them after leaving 2 voicemails.

Nothing Small room , small bed no air conditioning elevator not working

Oh and there is no AC in the rooms. Had to sleep with windows open in a city ( you can bet how much sleep I got! ) 👎👎👎👎

amazing stay and awesome place to stay.

Incredibly friendly staff and super location

Staff was nice. I wasn't prepared for the vintage tech: radiator for heat that I couldn't turn off, or the elevator. I see why there was a person opening/closing the doors back then.

Every thing

location no AC only heating and it is too hot like hell inside the room that I need to open my window and hear all bypassers conversations and all kinds of outside noise.

Good

lack of in room coffee maker was unusual. otherwise a clean and safe place to stay

There are many restaurants nearby, BART was less than a 10min walk. Very convenient

Good valie

Best,

I appreciated how they were able to preserve the charm of the property. I also truly appreciated how hospitable, thoughtful, and kind the General Manager, Megan, was toward me. Her attitude and genuine concern for guests made a big difference during my stay. Despite the property being old, Megan’s professionalism and kindness made me overlook many of its limitations. When I checked in, she was very polite and friendly, and she always considered the welfare of guests. Because the card reader for my security deposit wasn’t working (despite 4–6 attempts to reboot it), Megan told me not to worry and allowed me to rest first in my room. For several days, the card reader continued to fail, but Megan reassured me multiple times that she trusted me and that she would take care of it as the General Manager. She even approved a late checkout until 5 PM since no incoming guest was scheduled for my room. All these gestures made me feel valued, and I was planning to extend my stay partly because of her excellent service. Although the photos looked nice online, the property is actually very old. Housekeeping does not clean often, and the hallway carpets were sometimes smelly. The old heater made it difficult to keep the room warm during cold weather. More importantly, I experienced harassment and discrimination from one of the staff members, which became the most alarming part of my stay. Despite my clear arrangement with the GM for a late checkout, a male staff member knocked on my door around 12:00–12:30 PM on Sunday and aggressively insisted that it was past the 11 AM checkout time. I tried to calmly explain the agreement I had with Megan, but he refused to listen. I asked if I could at least take a shower and finish packing, or even pay for an extension, but he said no. I repeatedly asked him to call Megan to verify our arrangement. He pretended to call someone and then walked away quickly when I tried to talk to him again. I felt unsafe, intimidated, and disrespected. Because I was alone, scared, and not being listened to, I contacted 911 for assistance. The operator stayed on the line while I quickly took a shower and packed. Two police officers arrived to ensure I could leave the property safely. I was crying because I trusted the GM’s arrangement, but it was not honored by the staff. After leaving, I called Megan. She was shocked and apologized, confirming that there was indeed an email endorsement about my late checkout. Unfortunately, the staff did not verify anything and chose to escalate the situation in a very unprofessional and frightening way. This experience was traumatic, and I would caution future guests: While the location is accessible and the price is affordable, please be very careful. Always ensure everything is documented. No guest should go through an experience like this again.

The only issues were: the restroom door didn’t have a lock, there was a body hair in the “unused” coffee cup, and a bad odor in the hallways. All in all, the prices were not too bad, but the place can do better.

Nice rooms excellent value and location!! General Manager Megan was extremely kind, courteous and helpful.. will definitely book this hotel again!!!

Easy transportation to the entire city, rooms with just enough space to unpack and relax and two communal rooms to work, hang out, do laundry or prep food. Would highly recommend to anyone looking for a great value in San Francisco. Shout out to Meghan and Rolando for being extra helpful with check-in/out at weird hours and storing my bags for much longer than planned on my check out day.

Good

Exceptional

For the price it is great, very handy to have a fridge in room with the shared kitchen area to reheat food and to have an ice maker there too.