Hotel Triton Union Square San Francisco

I have come to sf many times within the past 6 years and have stayed multiple places , I’ve never had an issue with cards not working or staff not being helpful but this hotel was different , before my stay I received 3 messages stating my card on file wasn’t working , I called to update it and yet still received these messages even up until the day I got there and after I checked in , I spoke to a gentleman on the phone who was very unprofessional and couldn’t keep his attention onto to one customer , I was quoted 3 different prices for valet as well as 2 different prices for what my overall stay would be , now that I’ve left the supervisor Saba was amazing at the end and truly showed customer service caring for my concerns , even waiving half of some of my fees . She truly is amazing at her job and took my concerns seriously . I will return just because of her !

Good location and really pleased with the hotel. Room was quiet, bed was comfortable. A/C was a little noisy so turned it off once the room was cool enough to sleep in. Completely satisfied with stay.

Par contre si vous avez besoin d’aide avec l’équipe du soir (composée d’une jeune fille et de son apprenti) pour appeler ma compagnie aérienne… passez votre chemin. Il ne veulent même pas essayer.

Beautiful boutique hotel and across from china town and walking distance to shopping.

Loved the stay, great location

We loved it

The room was super small/cramped and not terribly modern or updated, but that didn't bother us as we were basically only in the room to sleep. I agree with other reviewers that the hotel shouldn't call their morning offering "breakfast", as each morning we were there they simply offered croissants, mini muffins and donuts along with apples and oranges. But I still think it is helpful to have a little something to kick start the day. I especially appreciated the filtered water dispenser on the 6th floor as we go through water quickly and it was nice to not have to purchase a jug of water for our stay. Overall it was a great spot for our little family and we would definitely stay again!

It's an old building so the amenities are worn out already. I was particular about the AC in my room turning off every 5-10 minutes. Called Guest Services and they sent out a maintenance guy to check the AC which he only just turned off then back on. Called Guest Services twice about the same issue but they just called and let the maintenance guy recheck the unit. The lady I spoke to didn't let me finish my sentence and just abruptly said she was going to send someone. The maintenance guy was very cold, and didn't even talk when greeted. Check-in was good. Rey was kind enough to offer me late check-out.

Superb

Good location and clean Bathroom was 9 out of 10

I liked the location and staff the most. Staff went out of their way to make our stay as enjoyable as possible. The location is awesome because it is very close to everything downtown. This is obviously nothing they can change, but rooms and bathroom are tiny. Just plan accordingly.

The location is pretty good and the discount you can get at the surrounding restaurants is good Unfortunately there’s no microwave so you definitely cannot bring left overs.. the refrigerators doesn’t run cold either it’s more so warm so drinks being kept cold isn’t gonna happen.. the ac wasn’t working too well for us either which was unfortunate and the pillows are most definitely not pillows

Great location, clean, proper and fine bed (not very hard, not very soft), housekeeping every otherday Breakfast! It's hardly anything: some juice / tea/ coffee and some sweet things (stale croissants, muffins, donuts). Quite unhealthy and not doable with allergens. My one person room had a tiny window with no view. But it was quite, cozy and clean. Staff could be nicer, some of them weren’t

One of my favorite properties in San Francisco! The update theyve done to the hotel is great, the rooms are a good size for the city and i appreciate that they have a small fridge and coffee maker. Each morning they put out a continental breakfast for grab and go. The location is the best part. So many food options and easy to get around from here. The gelato spot next door is to die for as well

The rooms were clean. They have luggage rooms for storage before check-in / after check-out. The receptionist couldn't find both of my rooms for 10 minutes despite them being under the same name. The rooms are rather small, even though we got a free upgrade to a King room it was only a bigger bed, but the same room area size. They also said we need to pay a resort fee but it was already included in the payment through Booking.com. We booked the hotel so we would have breakfast, but they have severely cut back on breakfast options, so now it's just two pastries, two types of fruit and drinks. Extremely disappointing, we would have booked another, nicer hotel without breakfast if we knew we still had to buy real food every morning.

Location It smelt like urine inside the bedroom and had silverfish in the bathroom as was damp. Air con didn’t stay on.

Wonderful staff, clean rooms, affordable price. Will definitely book here again!

This hotel was super comfortable. Super clean and so well maintained . Staff were helpful and friendly. We love how easy it was for us to be so central to walk everywhere. Especially how we can literally access Chinatown, little Italy, the Pier, parks and to so many restaurants by literally just walking out from the front lobby. Will definitely book here again.

Small but clean room, and they are pet friendly! Perfect location for our trip!

Hotel Triton is a must when considering centrally located San Francisco hospitality. Rey took great care of us as we had a couple of audibles during our time. The grab and go breakfast was great to energize anyone to hit the city running on more than hope. The rooms were vintage chic but with modern amenities, like the matcha-based toiletries that were among the freshest I’ve had to date. The straightforward expectations with the simple charm of everyone at Hotel Triton made us feel welcome throughout our time.