The Cotton Sail Hotel, Tapestry Collection By Hilton

The room was not what I booked. The pictures are not true. Small no balcony… The pictures showed balcony and nice room… I got small room no balcony, no river front view…Noise all night from the street ..

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The parking valet was missing much of the time. Need to make him stay put.

Room was not at all like the one Expedia showed us when booking. Arrived to the room to find trash on the window sill, items broken in the bathroom, and filthy floors. Room also smelled overwhelming like mildew

Room was fine. Bathroom clean. Furniture is dated. Drawers do not stay shut. Table wobbles. No mini fridge. Love the ice water dispenser.

Good experience staying at this hotel for one night; there was a burning smell in the hallway near my room and the front desk and staff showed concern and worked to try to figure it out

Pillows are too soft, mattress cover too hot and the cleaning lady needs to wear eyeglasses and turn on the lights when cleaning the room. Good location.

Our room was great and the beds were comfortable. The bar on the top floor was nice and the views were great. It was very convenient to everything.

Beautiful hotel in a historic building. Great locations I would like to have had a microwave and a mini fridge.

The room was great but the floor didn’t appear to have been cleaned and I wish it had a little refrigerator and a microwave, I loved the easy access to restaurants on the lower level.

Would have liked a mini fridge, balcony was not worth the money

Location was very good and the lobby was beautiful. 1. $45/day parking surprise when we arrived. Parking was listed under the most popular amenity however and the page also said Public parking was available nearby but charges may apply. So, surprise! 2. No refrigerator in the room. 3. No microwave either 4. TV was difficult to use, only Direct TV with menu on channel 1 that scrolls to about channel 50 I think. No search feature or any other media platforms available like HBO? 5. My access to the internet dropped the next morning. They had to reboot their system for me. 6. The restaurant picture on their site is beautiful and on the property, but you can’t charge the bill to your room? 7. The room was very noisy and vibrating, like construction going on all day and night. After asking the hotel staff about the construction noise, they said it was coming from the restaurant above us since we were on the 5th floor 8. No Fan in the bathroom 9. Had 2-queen beds and it had a really tight walking space between bed and wall, not even a 1ft. Difficult to get in and out of bed on that side of the bed

The staff at the hotel were excellent. Helpful, friendly and welcoming. I was disappointed with the room (507), was a lot smaller than I thought it would be for what I paid. Only had one small door (I think it was originally a window), to get out onto the small Juliet balcony. The room was not worth the price charged. Was let down by the experience.

Drinks were great! Did not eat breakfast.

Clean room

East check in and great valet crew.

Excellent location, lovely property.

Great location

Cold hallways

The Cotton Sail Hotel was fantastic! Cannot for the life of me understand the negative reviews. It's a beautifully restored 19th-century cotton warehouse in Savannah's Historic District. Check-in was fast and easy and the staff was pleasant. The rooms were absolutely beautiful. They were clean and comfortable. And the location was the greatest, right on River Street overlooking the Savannah River. The bed and bath linens were high quality. That includes the complimentary thick, plush robes and slippers waiting for us in our closet. It was an unexpectedly warm March weekend, 85-87°, but the room a/c kept us more than cool. Even with the balcony curtains open. Several restaurants are located in the hotel to enjoy breakfast, lunch and dinner and they were all convenient and excellent. However, there are so many more restaurants and shops within walking distance. We will be visiting Savannah again and we'll stay at the Cotton Sail Hotel. We definitely recommend it!