Level Seattle Downtown - South Lake Union

Our only issue was that the refrigerator in our room didn't work...it froze everything we put in it. We also had a faulty coffee maker. We reported the problem to the front desk on the evening we discovered it and they promised to send a maintenance person. The coffee maker was replaced (after several tries) but no one ever came to deal with the fridge...even after multiple communications with the from desk. After 3 days I gave up. We complained once again when we checked out. I later received a phone call from the guest service manager (and a follow-up email) with an apology and a refund of the resort fee. We really liked the hotel and the location, but am a bit wary about the service.

We wake up with stuffy nose more likely dusts. Pounding and buzzing noise like drills or electric saw went on intermittently. The jet stream in hot tubs not working. We notified the front desk everytime we went for a dip and staff promised to send someone to help but for three times we were there no one came. The hotel doesnt have existing hot food service or restaurant. We had to go out everytime we need to eat - too inconvenient. We probably wont choose to book accommodations in this hotel. We couldn't wait to go home, checked out early morning rather than maximizing our stay to 11am check out time.

Superb

One of the best hotels for amenities. Only thing missing that is coming soon apparently is a restaurant/bar. Great restaurants nearby though and close to transportation.

Awazing,

The Location The room, the kitchen. The comfortable bed. The annoying elevators (Could we come back to the simple way of going up and down?). The lady at the check-in. I was overcharged on my credit card. The vibe.

Exceptional

There was a booking mistake from my end and realized that i had booked for a smaller space than what i actually needed and realized only at the time of check-in. A special shout-out to Jeroom, the manager, who assured me ,that she would make sure that i could get accommodation i wanted, despite being told earlier by the staff that none was available due to the World cup crowd. Couldn't be more happier with our stay at the Level, because of the caring nature of Jeroom. Wishing her all the best and i can assure that i will choose the Level every time I'm in Seattle:) Thankyou! Best

Friendly

The location was perfect and the beds were really comfortable. The living space and kitchen were a good size for 3 people staying in the 2 bedroom suite. We also got free parking underground which was really helpful. The only thing is we brought our dog on this trip and there wasn't a bed or any amenities for our dog considering how much we paid for the pet fee. I thought it would be more pet friendly. Lots of grass areas close to the building had signs that it was not a dog relief area.

It had so many amenities, some were open 24/7. It was very clean and the staff was very helpful. N/A

Always a great stay. Surprisingly easy check in considering it was World Cup going on. Elevators were slow but overall great stay

Top notch on in every way!

The only reason I'm writing this is to warn others to check your bill after leaving. I was charged a $1,000+ extra "biohazard cleaning" bill because of vomit the hotel claimed came from our balcony and affected several floors below us. When I asked what evidence the hotel had it came from our room, the hotel said they would do an investigation and get back to me. Ummm...shouldn't you have done the due diligence first?! They never even reached out to me first to inquire. Anyway, no surprise that 48 hours later (I had to follow up), the response was, "it was a miscommunication with housekeeping staff; we'll reverse the charge." Horrible.

Exceptional

Super fun family vacation with great amenities. We loved the rooftop pool and having a kitchen made meals easy.

Excellent

Great amenities! Very modern clean and beautiful rooms!

Excellent property. Amenities were top notch and enjoyed my stay. Will stay again

Room was a good size. Staff helpful. good amenities