DoubleTree by Hilton San Francisco South Airport Blvd

The staff at the front were lovely and so kind and sweet, both during the check in and check out. Amazing place to stay.

Everything

Everything is excellent 👍 I recommend to everyone

Great stay.

The warm cookie is an added bonus ❤️

Staff was unfriendly . Hotel shuttle rarely runs and the first one that came by did so without stopping. Had to wait a long time for the next one and almost had to jump in the road to get home to stop. Shower was broken. Never again

Poor experience with the staff at reception. The staff were unwelcoming and not friendly. At checkout they charged me for breakfast for one of the days which we never had. Instead of reversing right away after checking with the restaurant they were arguing and told me they had to wait for their manager. Common sense prevailed in the end. The hotel should have better systems in place.

difficult controlling room temp

TV did not work well, no guide for what stations were available. Housekeeping was minimal, on 2nd day received fresh towels & wastebaskets emptied but glasses not replaced or bar soaps. Staff was good, breakfast good, building maintained well

Awesome

The nicest front desk interaction I have ever had at a hotel. It was a late night as we had a delay on our flight and the hotel staff was so friendly and kind. Bed was so comfy and room was clean and great for our stay. I highly recommend!

Clean, modern rooms

20$ for parking on top of nightly rate is excessive

Exceptional

Clean room. Staffs are very helpful and greeting guests. Wish they open bar 24 hr so guest arriving late can stop by for a late night drink. safe environment but limited parking space. There should be no charge for parking.

Surprised that it was clean.

Clean Elevator was questionable Room was way too hot. When I first got there it was 85 in the room and didn’t go down until the next morning.

Staff was very unhelpful. I waited 1.5 hrs for the airport shuttle. Other DT shuttle drivers told me it was not unusual for this specific doubletree to have customers waiting long periods of time. Check-in not easy - wrong room etc. worst of all the front desk never answered the phone when I called ever! I’m a flight attendant so I needed a wake up call. Finally I went down at 10:30pm to ask for a call. I did - they took my request and I DID NOT RECEIVE a call. Upon checking out at 3:15am I was told I could not check out, nor receive my discount (restaurant) due to being too early and they no longer offer airline discounts. I moved to another doubletree that treats customers/ airline employees with respect ~ and they answer the phones!!!

Superb

Limited parking and would I would have appreciated having a property map to see open spaces closer to our room entrance.