Holiday Inn Express San Francisco-Airport North by IHG

They were really nice, clean, and had an amazing breakfast spread. It was relaxing in the hot tub.

Good

Clean room great shuttle serivce

Staff was professional and kind. Housekeeping was excellent. Breakfast was provided but not the best quality food options. Close to airport and shuttle ride provided.

Staff was very nice, the property was clean and close enough to SFO to spend the night during a layover.

Infrequent airport shuttles at every 45 minutes. It should be every 15 minutes.

Very clean property inside and out, friendly and knowledgeable staff. Convenient. Located close to food, highways.

Marvellous and wonderful 🙂🙂❤️

It was mediocre at best. If you need to sleep and go it's fine but it not a hotel you will hang out at. It was clean so that was good. There was no coffee or anything available outside of breakfast hours which only starts at 6h30 so if you have an early flight you can forget eating.

great value .Property well kept.

Very nice View from the window Of good will wasn't

Stay OK

You shouldn't have to pay for parking when your staying there

Property was not clean and at night did not feel the safest.

Double-billed!!!

The hotel was fine a step above Best Western which is across the street, but they did not have any USB connections, which Best Western does. The main issue I had was the cleaning staff. I left my room for a couple of hours around 7:30AM and returning around 10AM. The cleaning person had cleaned the room per her job. I walked out to go to my car and the cleaner who was in the opposite room motioned for me to stop. I don't think she spoke English I believe; she called someone on the phone and that person asked me when I was leaving the hotel, this was around 10:30AM. Now like every hotel you check out at 12:00PM so I told them I would check out at 12PM. The cleaner seems to be upset that I came back after she cleaned the room. After I came back from my car which took about 5 minutes. my key didn't work around 10:15AM. I'm sure this had something to do with the cleaner. I'm not sure I would come back to this hotel the cleaning staff is a little too aggressive for me to handle. Management should retrain their staff to be more courteous to the people who are paying their salary.

. They already removed the linens while we didn’t checked out yet. I would love too but too late.

The complimentary breakfast was very good, the hot tub was enjoyable, and once I understood the airport shuttle process, the shuttle itself was helpful. Unfortunately, the rest of the experience was extremely disappointing. After significant travel delays, I arrived very late at night and called the hotel with questions about the shuttle. The employee on the phone became noticeably irritated and raised their voice while I was simply trying to understand the pickup process. Check-in was disorganized and took a long time because the staff could not locate my Expedia reservation. I ultimately had to pay for another room and resolve the issue with Expedia separately. The biggest issue was the complete lack of privacy and coordination during the stay. Multiple guests were accidentally given keys to my room and walked in while I was inside. Even after reporting it to the front desk, it continued happening. Housekeeping also repeatedly entered or attempted to enter the room early in the morning despite our very late arrival. To make matters worse, our room keys later stopped working, and the front desk repeatedly called close to midnight demanding a card on file even though one had already been provided at check-in. The hotel has decent amenities, but the poor communication, lack of organization, and repeated room access issues made this an exhausting and uncomfortable stay.

Everything was good

In every HI there has been coffee avail at all times. When we. Checked in around 8:00 there was none