The Barclay Towers Resort Hotel

I give them 3 stars, that’s all!

Check in. The staff member who checked me on May 22 was not hospitable. All other staff members I encountered were exceptionally professional and helpful. Check out was great.

Staff is great. Nice property All good

Great Breakfast would be nice.

Rooms were great. Great location. Great pool. Can't really complain.

My room was not clean run down never came in to give new towels or clean again but want a tip put signs up to tip but no effort to asst crumbs on the floor bathroom was ? pulled out sleeper sofa full of crumbs and stains

Unclean

The location was close to everything. The room was not cleaned well. The window to the balcony had not been cleaned with something smeared on the inside. I had to clean the window! The light in the bathroom was like a strobe light. We had to get that fixed. We paid more for a room they said had been renovated but it was not totally renovated!! Coffee maker didn’t work and was dirty. The floors were dirty!

Convenient location. Where do I begin? Parking!! Extremely chaotic. But once you figure it out without directions from staff, it was ok. PARK ACROSS THE STREET IN THE PARKING GARAGE. Checked in after a 18 hour drive, 1145pm, and the pull out bed mattress was just springs...literally with sheets.. I was so livid. I asked for another room. The lady was horrid. I got to "check out" the other room and see if it was ok...( she knew, her little commuts and smirks set me off. She was the much older bigger lady). My 6yo walked in and IMMEDIATELY said it stunk. It smelled like stale cigarettes and wasted beer. Nope. However, I did pull the pull out bed, and the mattress on it was almost brand new, memory foam. So YES, I had switched them out MYSELF!!! Then marxhed my fat ? right on down to the front desk and told her room 224 needs a deep clean. (Probably needs a exorcism performed) Anyway, we stayed the night.... woke up to roaches on the shower curtain and door to balcony. Noise of some kinda fan outside clinking and clanking. At least they had good coffee in the lobby, lattes and hot chocolate for the kids, ( no roaches that I could see), However, the hot tub and pool were good... Yes everything is outdated and in major need of repair and cleaning. But I will say, the Housekeeprs( I didnt get their names, but every single one we spoke with, or asked assistant from, were so so sweet), Day time front desk lady were all so sweet and accommodating.. One elevator for the entire place, was chaotic, but its super fast and you are GUARANTEED TO GET A GOOD BUZZ, stress reliver without paying for it.. ?? For a quick get away or passing through, and quick shower ,this is the place. But for peace of mind enjoyable stay.... spend a few more extra dollars and go on down yonder to the nicer one. But, at least the view was pretty, and got to watch the Shamrock Marathon from our balcony. That the railing was to short for.

Location, indoor pool and hot tub, balcony view of ocean Cleanliness was lacking, lots of minor damage throughout room, smelled like cigarettes

Roaches in the first room, they offered to spray the room or move rooms. I moved to another room then it was 3 flys in the second room as soon as I walked in. Old outdated dirty stained sofas, thick dust on air vents, light fixtures, window seals, top of headboard & fridge, behind dressers & night stands, wall paper peeling, decent gap under doorway entering into the room, someone’s old tooth paste stain on side of the bathroom sink that hadn’t been cleaned, sofa bed uncomfortable felt every spring, there was a dead smeared spider on the window looking out to the balcony when I checked it so it had not been cleaned, coffee machine was out of order my entire stay, highly dissatisfied with cleanliness of rooms. I’ve stayed here multiple times in the past, it truly was my favorite & only hotel that I would stay at when I visit this beach but was unsatisfied this time around.

Nothing but the maintenance guy nice he tried to help The smell of pee coming in the room, heat not working, handle on door to balcony did not lock and roaches in the room we killed 3 of them. I checked out did not stay I booked another room somewhere else.

Shower , eater pressure decent, location Asking Booking.com for some sort of reimbursement. We Expected above average but Econo Lodge would be better. We found upon arrival that there is a on site parking it's just not for regular customers so you get to park by dumpsters across the street. In our room was ONE glass 1 knife 1 fork , we requested more for our family and came to room to find they sent us One glass, I was told at checkout such was not counted as essentials and the plastic cups like in the bathroom are the provisions?? Yet there was coffee mugs plates and bowls. We were told ONLY Timeshare gets all essentials There was dried up prunes, broken plastic/glass on the floor. The can holders in fridge were gently placed in fridge but all were broken. I told the lady at the desk that ANY hotel we have stayed at with full kitchen provided essentials and when we asked about parking both times she told us well I don't own the place. We used piece of egg carton to level the kitchen table The light was out in the bathroom and not sure the vent was working as the wallpaper was bubbling up. The showers were very nice. So theres that. The restrooms by the pool had the cleanest of an outside gas station restroom. This for 200 a night,,?? I filled out the survey the lady looked at it and immediately took it to the back I told her I hope someone besides front desk saw our comments. we went through bookin.com so awaiting to hear back from them. In monopoly terms we expected Atlantic Ave and got Baltic Avenue

The location Bed bugs

My room, Our room or bathroom had a foul smell of sewage during our time there. The problem was rectified at 9pm the night before we left. No one tried to put us in a different room which would have been easier.

Location Staff was rude said we couldn't park in front of the hotel unless we were getting a time share that's a lie because we've stayed here before and was told we could park anywhere and then another employee said we could, next we got stuck in the elevator all night of 10 minutes door wouldn't open and emergency buttons nonething we worked, they didn't seem to care when the door finally opened they just started at us sitting at there desk at the lobby like they couldn't see us pushing the buttons next the coffee maker was down the whole time we were there and they kept adviseing us it would be up running that evening then it went to morning to next day after next and the hot tub only had 1 jwt working and the pool was supposed to be heated pool it was broke and not heated freezing water

Clean room and location Nothing

Unfortunately the coffee machine was broken when we got there. Also the bed linens were not available for the hideabed the first night. But the staff apologized and we received the linens the next morning.

Check in and out process was simple and quick Way overpriced and not clean, looked like a motel ln the inside

Clean No late check outs