Five Star Inn West Covina

Upon arrival notice bathroom hadn’t been cleaned. There was dried urine drops spills over toilet, dirty showers with hairs on all walls, floors not vacuumed or mop. Requested room service for cleaning and they never came to clean. Will never recommend for this hotel. I call hotels.com customer service got no help from them either. Because I was recording when I went to the office to request service.

Rude staff only thing new about the rooms is the tv and you can’t watch anything they don’t even have basic cable and their prices are outrageous. The new remodeled rooms are not available for anyone who shows up to the property. They’re all for online reservations only.

First off had to have 100$ cash deposit which is not mentioned on the sight and I don’t carry cash so had to use their atm that charged 5$. Then got in the room it stunk like cigarettes in a non smoking room the ac worked but was literally falling apart the tv did not work and the shower/bath faucet leaked so I listened to that all night. Door wouldn’t shut all the way so light and noise came through. I would not have stayed there if it wasn’t late and was tired and didn’t want to look for another place to stay. Will not recommend this place to anyone not even a homeless person it was horrible

Nothing worked. TV did not work nor did the air conditioning. The room smelled, not sure if due to improper ventilation. The elevator was filthy. Front desk seemed reasonable but she did not do as she stated; no direct contact made from them to Booking.com

Location First , you have to have cash for the deposit and on the web doesn’t tell you . So that’s a little inconvenient. Secondly, the room was dirty . And they had people living on some of the rooms and the people were loud . Also they turned off the a/c at night time the first night and it was hot . The outside was dirty too and there was people working on their car at the parking lot .

Nothing was pleasant We got a cigarette free room and it still smelled like cigarettes in the room. There were burn holes and stains in the bedding. Scratches and graffiti on the walls.

Nice bed and pillows. Its cute how they bow the toilet paper and the towels. Ample towels. $100 Cash deposit! People dont usually bring cash like that anymore so be warned. Unfortunately our sink wasn't really working it was super low pressure we used the bathtub to brush out teeth. I think the rusting on the door made it look like there were blood marks. The are a bunch of scratches.

Cockatoavhes

The room had cockroaches The room had cockroaches

Convenient Under renovation right now

Spider webs and roaches

When I went to checkout no one Was available via phone or in person. It took over 20 mins to check out and get cash $100 deposit back for multiple people waiting.

We checked in Friday night after a long shift of work everything was going ok until my wife was ma

The property is nice on the outside Ive been to many hotels and this hotel was the dirtiest Me and my toddler couldn’t sleep the people next door were loud the entire night, i called the front desk many times and they never answered to the point i had to call the police because the guys next door where abusing 2 females and the front desk never answered the beds where placed on the side where other people place there heads to so they kept banging my toddler was afraid I thought hotels had policies the people in front desk do not care about the safety of the hotel this is the last time i stay at five star inn would not recommend it Id like to feel safe when im traveling but this was not the case!!!!

Not bad for sleep in

Now the deposit is $100 & not $40 one person messed this up for everyone that's messed up I can't / don't have $100 for deposit for the room so it looks like I won't be staying here anymore..

Nothing! Tv wasn’t working. They’re infested with roaches and ants! These people are very RUDE and DISRESPECTFUL!

And the deposit went from twenty dollars to a hundred dollars within a week that is really bad . You pay more for the deposit than you pay for the room.??

Nice

Dirty af nasty people working in the lobby tryna scam you as well Nothing dirty ass hell