Extended Stay America Suites West Palm Beach Northpnt Corpor

If you need a place to rest then it’s fine. The hallways and rooms smelled like food.

I only picked this hotel because it did say it came with a free breakfast when it came time for breakfast. All I found was packets of hot chocolate and coffee and then ask the front office staff and they explained to me they were low on provisions and there was no manager to speak to due to the fact it was the weekend and they gave me a card and said I could try talking to someone on Monday. This does not seem acceptable when they advertise that they have free Breakfast.

Customer service

The staff was nice, the price was good and they took pets. The only thing I was unhappy with is that they called me in the middle of the day on Saturday saying they were going to knock on my door and "go fix the cabinets." I told them there was nothing wrong with the cabinets and that my dog was there. My dog is friendly but was being calm and quiet why would you disrupt that? Plus I had the "pet inside" magnet on the outside of the door as they requested we do. I had to rush back from where I was to pick up my dog so they could, not fix, but UPDATE the cabinets. They called me 2 hours later saying they were going to go into the room then....why did I pay for a hotel I couldn't use for 6 hours in the middle of a weekend? I was not informed of this "updating" when I checked in. They should be updating sound insulation if anything because our neighbors pur second night slammed everything and we heard all of it.

The rooms are very large and the bedding is excellent More chairs around the pool.

Check in and out was smooth. The room was gross and had roaches and black mold. There was not a breakfast there was literally only coffee and muffins. Would not be staying again. I was not going to leave to find another hotel my boys and I were so exhausted.

I am extremely concerned about the cleanliness and sanitation of this property. No guest should have to worry about their health and safety due to unsanitary conditions. Based on my experience, I would strongly advise others to avoid staying here until serious improvements are made.

A-MAZ-ING!! To be clear it’s an extended stay. You know what you’re getting, it’s the staff. They make you feel like you’re home.

floors were not carpeted, so I felt the place was probably cleaner. The stove was super old, but fridge was fine. Couch was fine, but it was very small for a suite. The stove was super old, but fridge was fine. Couch was fine, but it was very small for a suite. Other people staying there or in the parking lot made me a bit nervous.

Very nice,comfortable & relaxing stay. We were very satisfied and they are pet friendly which I give them another 10 for that. Thank you N/A

The only good thing was the lady that checked us in. Hair all over the shower and roaches coming out of the outlets which only 1 worked in the room

I didn’t like anything about the property. I checked out within 30 minutes of checking in. The lobby smelled like smoke, the room smelled terrible and it seemed as if it was home for a lot of people.

Bathroom ceiling had mold from improper ventilation

Nothing

Na

Nothing , didn’t even get to check in , made a reservation months in advance and was told the day of check in they could not accommodate

Nothing Noisy A/C, dirty bathroom.

The breakfast was instant oatmeal and shrink-wrapped muffins. I will be avoiding this place unless I can't find anything cheaper.

I reserved what the website said was a room with two full beds, and the picture showed a room with two beds. When we arrived, I was told the hotel did not have any rooms with two beds, but they did have a sofa fold out bed; that is not what was represented. The floor was not clean, there was no remote for the TV, and the AC unit had a mid of its own. I would not stay there again.

the area the property was located, it was quiet. but not so much inside the actual hotel the room was cleanish but there were roaches everywhere.